other
Posted YesterdayAssociate NOC
at MANTL
United StatesRemote
Requirements
- experience the power of alchemy - transforming the ordinary into the extraordinary - come join one of the fastest growing SaaS companies in the U.S.
- experience Education Level Certificate or degree from a technical training program or equivalent work experience Knowledge, Skills, &
- Qualifications Required: ● Strong communication and interpersonal skills, both written and verbal ● Customer service skills ● Ability to demonstrate troubleshooting skills and critical thinking ● Works effectively as a team member in a team-oriented and collaborative environment ● Shows initiative and acts independently to resolve problems ● Work designated shift (including holidays where these fall into your shift pattern) as part of a NOC team Preferred: ● Ability to negotiate and diffuse emotional
- Candidates must be eligible to work in the US for full-time employment.
Experience
- Experience & Education: Minimum Years of Experience-Typically requires no previous professional
Benefits
- We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.
- Pay Transparency: As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington.
Additional details
- Alkami is the digital sales and service platform provider for U.S. banks and credit unions.
- Our unified Platform integrates onboarding, digital banking, and data and marketing—each solution can stand alone, but together they deliver more—to help institutions onboard, engage, and grow relationships.
- As the future shifts toward Anticipatory Banking, we help data-informed bankers meet the moment with technology that drives action.
- Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others).
- We’re building a culture where each Alkamist can perform to their highest potential, and we’re always on the lookout for the best and brightest minds. If you’re ready to
- As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.
- Follow us on Glassdoor and LinkedIn ! The Associate NOC will be responsible for monitoring, responding, and escalating incidents during their schedule.
- The Associate NOC will have exceptional communication and customer service skills as they will be the first point of contact with both customers and Alkami during the start of an incident and will keep the customer informed of the status as the Incident moves towards a resolution. Essential Duties &
- Responsibilities ● Shift based 24×7 proactive monitoring of the Production Services ● Utilize our monitoring solution, New Relic, and associated dashboards ● Utilize the MIM process for SEV1 / SEV2 issues to engage customer and appropriate Alkami resources to resolve issues ● Utilize testing framework for release validation ● Perform after deployment checks of new releases and maintenances performed by SRE ● Perform hourly checks per process to proactively identify issues in system ● Provide communications
- Work Authorization : We cannot offer employment sponsorship at this time.