other
Posted Apr 15Account manager
at incard
London, United KingdomRemote
Requirements
- Through the app store, entrepreneurs and developers can build industry-specific functionality as their business evolves.
- Experience in account management, customer success, or relationship management within fintech, SaaS, or payments - A proactive, consultative approach — you don't wait for customers to come to you with problems, you anticipate them - Strong commercial instincts with the ability to identify upsell and cross-sell opportunities naturally within conversations - Excellent communication skills, comfortable building trust with founders, finance teams, and business owners - Comfortable using AI tools to monitor
- experience managing a portfolio of SMB or mid-market accounts in a fintech or business banking environment - Familiarity with CRM tools like HubSpot or Salesforce and a disciplined approach to tracking customer health and activity -
- Experience working with product and engineering teams to advocate for customer needs and influence the roadmap - Hands-on
- experience using data and AI-driven tools to identify churn risk and proactively intervene - An understanding of the entrepreneur and SMB market in the UK or Europe
Benefits
- BENEFITS: - Competitive cash-based compensation - Incard stock options - 25 days of paid time off per year, plus bank holidays and your birthday off - Global health insurance and unlimited paid sick leave
Additional details
- ABOUT INCARD Incard’s mission is to build the financial operating system for entrepreneurs.
- We are focused on creating a system where business banking, financial tools, and application logic are coordinated into a single control layer.
- ABOUT THE ROLE Once a customer is live on Incard, you own the relationship.
- You'll be the main point of contact for a portfolio of business accounts, focused on deepening usage, driving retention, and identifying opportunities to grow revenue within your base.
- You'll proactively engage with your accounts on a regular basis, understanding how their business works, spotting where they're underusing the platform, and helping them get more out of Incard's financial tools.
- You're the voice of the customer internally — feeding insights back to Product and Marketing — and the face of Incard externally.
- You'll work closely with the New Business and Activation teams, inheriting customers once they're onboarded and transacting, and ensuring the handover is seamless.
- WHAT YOU'LL DO - Own and manage a portfolio of active Incard business accounts, serving as their primary point of contact and trusted advisor - Conduct regular check-ins and business reviews with customers to ensure they're getting maximum value from the platform - Monitor account health and usage patterns to proactively identify churn risk, address issues early, and keep retention high - Identify and close upsell and cross-sell opportunities within your portfolio, growing revenue per account over time -