Patient Collection Associate (San Juan, PR)

Puerto RicoHybrid

Responsibilities

Reduce and maintain D.S.O. and delinquency on patients assigned accounts consistent with company objectives through consistent and effective collection strategies.
Investigate and resolve disputes and inquiries in a timely manner, which often involves collaboration and coordination with other functional areas and the field in a manner that provides prompt service to the patient.
Manage all information regarding customer records and data to send formal requests to create new accounts in AX system.
Inform clients of overdue accounts and amount currently owed and set up repayment plans in cases of second surgery with the same patient.
Prepare monthly reports on current findings and action taken for all accounts under investigation and report to CM.
Handle important data and information for bank reports and bank POS machine process and update.

This position requires to work within a dynamic environment where work assignments change frequently and with high volume of activities.
What will you be doing? Will have complete knowledge of patients document control including sensitive information and guidelines for patient collections and co-payments procedure in PR.
In charge of Refunds audit cases documentation submissions to bank. (Evertec audit request) What will you need to be successful? Education: Bachelor's degree (B.
experience managing patients’ collection within Health industry, IC’s or medical devices industry or similar.
Experience in customer/patient service.

Should avoid a formal patient claim within the Insurance Companies and the PR precursor department.
Due to the complexity of patient’s management position could have other job specifications related to insurance companies claims.
Your Future: 401k Matching Program, Discounted Stock Options, Tuition Reimbursement Work/Life Balance: Flexible Personal/Vacation Time Off, Paid Holidays, Flex Holidays, Paid Community Service Day Your Wellbeing: Medical, Dental, Life Insurance , Employee Assistance Program Training: Hands-On, Team-Customized, Mentorship #LI-HYBRID Stay connected by joining our Talent Community .

At Smith+Nephew we design and manufacture technology that takes the limits of living.
Role Overview: The patient collection associate will support daily collections for surgeries posted in alignment with IC percentages and legal procedures in PR that apply.
Will oversee patient’s collection percentages and delinquency control in accordance with company, department, and individual objectives.
The patient collector will be responsible for reviewing each account assigned for reconciliation purposes, to manage the appropriate patient information in Webops in accordance with HIPPA law
requirements and to determine the best strategy to approach the client.
Will also manage to bring in the maximum amount of revenue and past due portion in assigned accounts.
In charge of ARPAY’s application and dispute management for assigned accounts.
Manages and report monthly budget input for assigned accounts and other credit duties.
Patient collections associate will be in charge of daily co-payment and COD collection process through the POS machine and will provide payment confirmation to the patient.
This will include updated information in the patient standard forms and in Webops for future reference.