product
Posted May 6Senior Product Manager, Messaging
at Weave
On-site
Responsibilities
- - Drive both customer-facing feature work (two-way messaging inbox and automated messages) and platform-level improvements (reliability, scalability, message delivery, integrations) with sound judgment on prioritization across both.
- - Define and deliver reusable messaging capabilities that can support multiple Weave products and workflows over time.
Requirements
- The Product Team at Weave operates under a development model in which each product manager is expected to lead their team through the stages of product development: discovery, execution, go-to-market, and iteration.
- We strive for high autonomy and high alignment through clear goals, outcome-based planning, and tight collaboration with engineering, design, support, and GTM teams.
- - AI-native approach and thinking to product management and problem solving including familiarity with various tools and options.
- - Strong communication and storytelling skills, including the ability to explain both customer
- experience and platform decisions in business terms. - Ability to collaborate effectively with engineering, design, analytics, support, go-to-market teams, and peer product managers. - Familiarity with real-time or asynchronous communication systems, messaging infrastructure, or notification pipelines. - Comfort reading API documentation, technical specs, and system design discussions. - Ability to use data and observability tools to understand product health and user behavior, such as Grafana or similar.
- experience owning a high-volume, customer-facing communication product (messaging, notifications, inbox, or similar). -
- Experience with multi-channel communication systems (SMS, email, in-app, voice). -
- Experience in healthcare technology or similarly operationally complex and compliance-aware environments (e.g., HIPAA-adjacent messaging constraints). - Familiarity with AI-powered products and workflows (e.g., AI-assisted messaging, automated replies, generative AI applied to communication) and how they can improve customer-facing experiences. -
- Experience with integration-heavy products that span multiple systems or data sources. - Familiarity with data pipelines, message queuing, or event-driven systems. - Familiarity with distributed systems concepts and the tradeoffs that affect message reliability and delivery guarantees. - Strong instincts for when platform investment is needed versus when a pragmatic feature-level solution is the right call.
- At Weave, we use Artificial Intelligence (AI) tools to help us work more efficiently and create a smoother candidate experience.
- AI may assist with things like writing job descriptions, scheduling interviews, or reviewing applications against job-related criteria.
- For additional information, please review the External AI Policy Statement available on our Careers page.
- If you have a disability or special need that requires accommodation, please let us know.
Experience
- WHAT YOU WILL NEED TO ACCOMPLISH THE JOB - 8+ years of product management experience, with meaningful ownership across both customer-facing features and platform or infrastructure-adjacent product work.
Additional details
- Weave is a company with a tight product-market fit and a customer-obsessed culture.
- In this role, the Senior Product Manager, Messaging, will own one of Weave's most important customer-facing product areas: the messaging capabilities that power communication between healthcare practices and their patients.
- This role spans both feature delivery and platform thinking — owning the end-to-end messaging
- experience while ensuring the underlying systems are reliable, scalable, and extensible across Weave's growing product surface.
- Messaging sits at the center of how practices communicate with patients before, during, and after appointments.
- The right candidate will drive meaningful improvements to the customer-facing
- experience while maintaining the reliability and systems thinking required of a high-volume communication product. - This role is onsite in Lehi, UT - This role reports to the VP of Product WHAT YOU WILL OWN - Own the product strategy, roadmap, and execution for Weave's messaging product area. - Lead product discovery by deeply understanding how practices and patients
- experience messaging today, identifying friction, unmet needs, and opportunities to deliver meaningful improvements.
- - Prioritize the roadmap and drive execution, making clear calls on risk, sequencing, and business value — breaking work into staged deliveries that show early progress while advancing longer-term goals.
- - Partner closely with engineering to guide technical decisions, including tradeoffs around message delivery reliability, data consistency, and system performance.