Payments Operations Analyst

PolandOn-site

Responsibilities

Monitor daily payment flows (deposits, withdrawals, refunds) across cards, e-wallets, bank transfers, and alternative payment methods
Track transaction success rates, identify decline patterns, and evaluate PSP performance across multiple markets
Ensure timely processing of withdrawals in line with SLAs, including handling manual reviews and exceptions
Investigate and resolve operational issues such as delayed or missing transactions, PSP disruptions, and settlement inconsistencies
Perform daily reconciliation between platform data, PSP reports, and bank statements
Identify and resolve discrepancies including mismatched, duplicate, or missing transactions
Investigate technical gaps — such as missing callbacks/DMNs — impacting financial accuracy
Own and manage the end-to-end chargeback lifecycle
Monitor disputes, track trends, and ensure timely handling in line with scheme requirements
Support the preparation and submission of representment evidence
Support decision-making around account restrictions and payment-related risk mitigation
Coordinate with PSPs and banking partners to resolve issues such as failed settlements, missing funds, and technical errors
Manage trace requests (e.g. MT103) and ensure full visibility and audit trail of incidents

Solid understanding of payment ecosystems, including card flows (authorisation, clearing, settlement)
Good knowledge of the chargeback lifecycle (Visa, Mastercard)
Advanced Excel / Google Sheets skills for reconciliation, analysis, and reporting
Ability to operate effectively in a fast-paced, high-volume, multi-market environment
Excellent communication skills and ability to work cross-functionally
Flexible and reliable, with the ability to work in shifts including weekends and public holidays

Medical / Health Insurance Open Annual Leave
Everything we do at Super is rooted in doing what is right: for customers, for each other, and for our long-term vision.

We are on a mission to pioneer the world’s next era of play.
As we grow across Europe and Latin America, we’re building The Playstack - the technology powering the next generation of sports, gaming, and fan experiences.
Join us, and help make it the most widely used platform in the world! From operations, to marketing, to product, we are looking for talented people who will shape how millions of customers play, watch, and connect every day.
As a Payments Operations Analyst (APR) , you will play a key role in ensuring the smooth, efficient, and secure performance of payment flows across Super's global markets and brands.
Sitting within the Antifraud, Payments & Risk (APR) function, this role focuses on optimising transaction success rates, reducing fraud and chargebacks, and ensuring accurate financial reconciliation across multiple payment service providers (PSPs) and methods.
You will act as a central point of coordination between internal teams (APR, Payments, Risk/Fraud, Finance, Customer Support, and Product) and external partners, ensuring operational excellence and fast issue resolution in a high-volume, multi-market environment.
Partner closely with Finance on settlement validation, fee verification, and balance tracking
Work closely with Risk and Fraud teams to provide operational insights
Contribute to the improvement of fraud prevention rules, triggers, and account controls
Act as a key contact for payment-related incidents and escalations