Handle high-volume (100+) inbound and outbound calls per day Serve as the primary point of contact for creating and booking patient orders Complete tasks accurately and on time Collaborate with internal and external teams to resolve issues Monitor performance metrics and meet quality and service-level standards Adhere to schedules and departmental procedures while working independently Deliver exceptional customer service while effectively multitasking across multiple accounts
Requirements
Requirements: This position is remote and requires a HIPPA compliant work environment with a hardwired Ethernet internet connection (cable or fiber) with minimum speeds of 30 Mbps download and 20 Mbps upload.
Wi‑Fi, satellite, cellular, and 5G connections are not supported.
Experience High school diploma required 1+ year of customer service and/or sales
experience Self‑motivated with the ability to troubleshoot and adapt quickly Strong verbal and written communication skills Highly detail‑oriented with a focus on data-entry accuracy Ability to multitask in a fast‑paced environment Comfortable working independently Preferred
Experience: Associate’s degree and/or relevant college coursework Prior call center
experience Bilingual proficiency in Spanish We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent.
Benefits
Ready for a Change? Work From Home with Brightree by ResMed! Currently working in a call center and tired of commuting to the office? Brightree by ResMed is hiring motivated, customer-focused callers who are ready to take the next step in their career—from the comfort of home! Join a growing, innovative healthcare technology company that offers competitive pay, excellent benefits, and a fully remote work environment.
Start Date: June 20th, 2026 Compensation: $17.00 per hour, with an additional pay differential for Spanish bilingual proficiency.
CST , including two paid 15‑minute breaks and one unpaid 30‑minute lunch.
benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members.
benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance.
Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.
Individual pay decisions are based on a variety of factors, such as the candidate’s geographic work location, relevant qualifications, work experience, and skills.
At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.
A reasonable estimate of the current base range for this position is: $17/hr.
For remote positions located outside of the US, pay will be determined based the candidate’s geographic work location, relevant qualifications, work experience, and skills.
Additional details
If you enjoy helping people, providing top-notch service, and working with purpose, this role could be a great fit.
Location: Fully Remote (U.S.) Work Schedule: Full‑time, Monday–Friday (40 hours/week) with an 8‑hour shift between 9:00 a.m. and 9:00 p.m.
This role requires daily phone‑based work on a fixed schedule with minimal flexibility. Remote Work
What a Workday Looks Like In this role, you will manage inbound and outbound calls with patients to support resupply of existing products.
Joining us is more than saying “yes” to making the world a healthier place.
It’s discovering a career that’s challenging, supportive and inspiring.
Where a culture driven by excellence helps you not only meet your goals, but also create new ones.
We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates.
If this sounds like the workplace for you, apply now! We commit to respond to every applicant.