Senior Field Service Engineer

Additional details

• Customer at TRACTIAN The Customer team is the cornerstone of renewals and expansion at Tractian, driving lifetime value, retention, and growth within our global customer base.
• By deepening relationships with industry leaders like Hyundai, Bosch, and Kraft Heinz, we ensure our Enterprise clients achieve unparalleled success with Tractian solutions.
• As recognized innovators in industrial technology, our team delivers immediate ROI, fosters long-term partnerships, and drives world-class net revenue retention.
• At Tractian, every team member is empowered to make a meaningful impact, rewarded for excellence, and supported in creating lasting value for our customers.
• What you'll do As a Field Engineer, you will be the face of our company at client locations, responsible for installing our products, providing on-site support, and ensuring their long-term success.
• Your role blends technical expertise and customer service skills to deliver smooth setup, maintenance, and troubleshooting of our solutions while fostering strong client relationships and technical reliability.
• You will also independently evaluate customer environments, design sensor implementation plans, and lead the technical strategy for installations, directing onsite resources to execute projects effectively and at scale.