Account Operations Specialist

Gurugram, IndiaOn-site

Responsibilities

Review SOWs against account standards and maintain SOW/CO templates
Set up new team members, manage team member extensions, and partner with Vynamic team members to get approvals in client systems
Manage client laptop provisioning/returns 40%
Review monthly revenue allocation with Finance
Review account expense reports prior to account lead approval and flag outliers
Manage Account Lead onboarding
Execute additional account enablement requests in partnership with Account Leads, Client Executives, and/or Head of Client Services as necessary

experience with reporting/analytics •
Experience working in or with a Sales Operations, Client Operations, or Business Development function preferred
Bachelor’s degree required
Strong knowledge of MS Office Products including Excel, PowerPoint and SharePoint.
Basic working knowledge of CRM and demand tracking systems (e.g., Salesforce, HubSpot)
Basic working knowledge of reporting
Ability to interface effectively with internal team members and external parties
Ability to prioritize and multi-task successfully in a fast-paced environment
experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.

The Account Operations Specialist supports leadership of top revenue generating accounts ($5M+) with key contracting, financial governance, and team enablement activities.
This may include SOW review and system administration, invoicing milestone management, revenue and billing quality checks, expense oversight, onboarding/offboarding coordination, and overall process compliance to ensure smooth account functioning. The Account Operations Specialist will support Vynamic Client Services and will report to Head of Client Services , interacting extensively with the Account Leads and Client Executives.
Responsibility/Essential Function 50%
Contract Operations & Client Systems Administration
Enter invoicing milestones in client systems
Maintaining account onboarding and offboarding SOPs
Strong verbal and written communication skills
Excellent organizational skills, keeping track of many moving pieces amid constant change
Excellent follow-up skills and attention to details
Operates within Inizio Ignite values Don't meet every job requirement? That's okay! Our company is dedicated to building an inclusive and authentic workplace.