customer support
Posted 4 weeks agoSupport Analyst
at Carta
Singapore, SingaporeOn-site
Responsibilities
- Support Analysts need to be able to learn quickly and effectively solve problems.
- Keep documentation of client interactions so that you and your teammates can identify and address trends through process improvement
- Train your clients based on the understanding you have acquired while working with them
Requirements
- Trusted by 65,000+ companies in 160+ countries, Carta’s platform of software and services lays the groundwork so you can build, invest, and scale with confidence.
- Together, Carta is creating the end-to-end ERP platform for private markets.
- Our team’s mission is to provide excellent customer service by leveraging our knowledge of equity and Carta to reduce customer effort and empower clients to efficiently manage their ownership.
- A successful candidate will be comfortable and confident in written and verbal communication with whichever of Carta’s stakeholders they end up working with.
- Maintain an in-depth understanding of the software platform as well as all of Carta’s business units - Private Markets and Valuations.
- Experience working in a client facing role, preferably a call-center or similar style work environment
- Carta uses E-Verify in the United States for employment authorization. See the E-Verify and Department of Justice websites for more details.
Benefits
- Carta connects founders, investors, and limited partners through world-class software, purpose-built for everyone in venture capital, private equity and private credit.
- As a Support Analyst, you will have the opportunity to support our product lines including: Cap Table Management and Carta Total Compensation .
Contact
- Please note that all official communications from us will come from an @carta.com or @carta-external.com domain. Report any contact from unapproved domains to security@carta.com.
Additional details
- Recognized by Fortune, Forbes, Fast Company, Inc. and Great Places to Work, Carta is shaping the future of private market infrastructure.
- Traditional ERP solutions don’t work for Private Funds.
- Carta’s software for the Office of the Fund CFO does just that - it’s a new category of software to make private markets look more like public markets - a connected ERP for private capital.
- For more information about our offices and culture, check out our Carta careers page .
- As one of the first few hires on the APAC Customer Support team, you will have a unique opportunity to make a significant impact on our business in the region.
- Serving as our customers’ primary point of contact, support analysts will address inbound requests/inquiries over phone, chat and email.
- This could include C-level executives, customers’ employees, law firms (partners and paralegals), as well as investors/board members.
- responsibilities and duties you can expect include:
- Provide timely and accurate front-line support for all customers
- Proactively follow-up with your clients and stay actively engaged from the day a case is opened