Key Account Manager

United StatesRemote

Responsibilities

Collaborate with AE partners to drive all aspects of a customer growth and retention strategy, including:
Ensure partnership and programs are running smoothly and successfully.
Create monthly customer-centric content to keep the broader organization apprised of customer updates, key metrics, and other information pertinent to the Revenue & Go To Market team.
Develop and deliver high-impact presentation materials in Powerpoint/Google Slides, Word/Google Docs, and Excel/Google Sheets (QBRs, Executive Briefing Decks, process outlines, etc.).
Perform in-depth analysis to identify macro, business, technology, and pipeline trends for key customers. Who You Are

This position requires a proactive, resourceful team player who has the ability to take ownership of projects, collaborate with cross-functional teams, and to see those initiatives to completion while streamlining processes and allowing our team to scale the growth of our business.
experience with a Bachelor’s degree;
Organization Master: Staying on top of all matters in-flight by documenting, tracking, and supporting the daily functioning and operations of customer programs.
FinTech Fascination: You want to develop a deep knowledge of disruption in the payments space while working with the top innovators in the space.
Strong skill-set working with Microsoft Excel and Google Sheets (pivot tables, VLOOKUPs, IF statements, SUMIFs, etc.). Typical Process
– Solve for the Customer: With a deep understanding of our customers' business and empathy for their needs, we deliver products and services that drive their success.
– Make it Count: We drive forward with focus and agility. With a sense of urgency and purpose, we get the job done, and done right.

Pitch (panel interview), 45 min Offer! Compensation and Benefits
Compensation is aligned according to three tiers within the United States:
Premium : Slightly elevated from the National tier, and oriented toward a narrower set of higher cost-of-living areas, such as Los Angeles CA and Seattle WA
Premium Plus : A tier for the most expensive working areas, like the San Francisco Bay area and New York City.
Within our Revenue organization at Marqeta, On Target Earnings (OTE) is composed of a mix between annual salary and variable compensation, which is earned based on your individual performance and that of your immediate team.
National: $ 173,700 - $ 217,100
Premium: $ 188,000 - $ 235,000
Premium Plus: $ 204,300 - $ 255,400
Along with monetary compensation, Marqeta offers
Multiple health insurance options
Flexible time off – take what you need
Retirement savings program with company contribution and after tax contributions
Equity in a publicly-traded company and an Employee Stock Purchase Program
Family-forming benefits, fertility support, and up to 20 weeks of Parental Leave
Monthly stipend to support our remote work model
Annual “development dollars” to support our people growth and development About Marqeta

We are redefining what is capable within financial services and are at the vanguard of embedded finance.
We are looking to accelerate our growth by adding teammates who have the right
qualifications and drive to meet the needs of our current customers and drive the next stage of our expansion!
As a Key Account Manager at Marqeta, you will manage strategic accounts, focusing on relationship-building, revenue growth, and addressing customer needs through insightful solutions and data-driven strategies.
You will collaborate with cross-functional teams to provide exceptional client service, uncover revenue-generating opportunities, and deliver workable solutions to your customers.
No day is the same in this role, as this role is key to working across our partners, customers, and organization to drive innovation in the industry.
We work Flexible First . This role can be performed remotely anywhere within the United States or from our Oakland office. We’d love for you to join us!
This role performs a wide range of activities, including maintaining and growing revenue by identifying new upsell and cross-sell opportunities, in addition to:
Be a trusted leader to the customer and help them navigate the payments landscape.
Add strategic value to the team by identifying opportunities to drive business and process improvements.