other
Posted May 12Technical Account Manager - Italy
at Vocalytics (Techstars UHC '20)
ItalyRemote
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Responsibilities
- - Design and configure integrations, APIs, data feeds, and workflows that align Chainalysis products with each customer’s architecture, use cases, and compliance requirements.
- - Monitor product usage, SLAs, and key technical health metrics; proactively identify risks, drive issue resolution, and surface optimization opportunities.
Requirements
- In this role, you'll: - Lead technical onboarding and post‑sales implementation of Chainalysis solutions for assigned customers, from discovery through go‑live and stabilization.
- Experience in customer-facing technical roles such as Technical Account Manager, Professional Services Consultant, Solutions Architect, or Sales Engineer in a B2B software environment. - Hands-on
- - Strong proficiency with APIs, scripting, and data querying (e.g., writing scripts, regular expressions, SQL) to troubleshoot, integrate, and extend software solutions.
- - Demonstrated ability to translate between technical and business stakeholders, simplifying complex concepts and influencing decision-makers at multiple levels.
- Experience with public cloud platforms such as Databricks or Snowflake - Background in compliance, financial crime, cybersecurity, or investigations, ideally in SaaS or data products. - Hands-on familiarity with blockchain and cryptocurrency concepts (for example, crypto on/off‑ramps, centralized and decentralized exchanges, custodians, DeFi protocols, stablecoins, and on‑chain analytics tools) and a genuine interest in the evolving crypto and Web3 ecosystem. -
- Experience working with customers across EMEA or SEMEA, including complex public sector or financial services environments.
- Tools/ Technologies we use (no need prior experience) - Python - REST API integrations - SQL databases - Kubernetes/Docker/containerization of applications - MEDDIC About Chainalysis Blockchain technology is powering a growing wave of innovation.
- Businesses and governments around the world are using blockchains to make banking more efficient, connect with their customers, and investigate criminal cases.
- As adoption of blockchain technology grows, more and more organizations seek access to all this ecosystem has to offer.
- We provide complete knowledge of what’s happening on blockchains through our data, services, and solutions.
- With Chainalysis, organizations can navigate blockchains safely and with confidence. You belong here.
Contact
- You can learn more here https://go.chainalysis.com/rs/503-FAP-074/images/Interview%20Accommodations%20Request.pdf.
Additional details
- Our Solutions Success team understands high-level business strategy and how to translate that into technical
- requirements for our customers - and we love figuring out ways to stretch the limits of what is technically possible.
- Our job is to provide technical leadership and guidance to our users during the sales cycle to help customers, prospects and partners visualize the steps to achieve their business objectives.
- As a Technical Account Manager, you are a trusted advisor to our customers, responsible for the successful integration, adoption, and ongoing technical health of our leading cryptocurrency investigation and compliance solutions.
- You’ll sit within the Customer Success organization and partner closely with Customer Success Managers, Solutions Architects, Product, and Engineering to ensure customers realize the full value of Chainalysis across their lifecycle.
- - Share best practices, enablement content, and technical guidance that help customers deepen adoption and discover new use cases across investigations, compliance, and risk teams.
- - Act as the primary technical point of contact for your accounts, coordinating with internal Product and Engineering teams on escalations, roadmap feedback, and customer-driven improvements.
- - Partner with Customer Success Managers and Account Executives to support renewals and expansions by providing credible technical input, ROI evidence, and solution recommendations.
- - Occasionally travel to customer sites or regional events to support key deployments, workshops, and executive briefings.
- experience implementing or supporting enterprise software in production environments (e.g., operating systems, virtualization, databases, networks, security tools).