Client Success Associate

New York, United StatesHybrid

Responsibilities

Build relationships across key Sales and Marketing stakeholders to understand priorities, uncover opportunities, quantify budgets, and develop gifting strategies that support key client goals.
Develop strategic roadmaps for your clients that justify long term financial investment in your initiatives.
Lead strategic conversations on gifting best practices, providing clear recommendations that increase gift redemption, drive increased spend, and impact client outcomes and ROI.
Advise platform admins and day-to-day senders on how to better leverage Reachdesk for key initiatives and gifting campaigns, including campaign automation, fund management, and broader platform adoption.
Introduce new products, features, and capabilities that unlock additional value for clients.
Identify opportunities for clients to leverage other Reachdesk capabilities and collaborate with our Account Managers to win that additional business.

You will start by learning the Reachdesk platform, supporting onboarding, and managing a smaller portfolio of new clients, helping them get set up, trained, and actively using Reachdesk for gifting and branded merchandise programs.
As you ramp, you will quickly move into the commercial side of Client Success: learning how to sell gifting and branded merchandise solutions through expertise, creativity, and outcome-based recommendations that drive spend and support client goals.
Recent college graduate or early in your career, with a strong interest in SaaS, Client Success, Account Management, or Sales.
experience in a client-facing, sales, marketing, or technology environment is preferred.

Competitive salary, stock options, and 401(k) matching program
Dental, hearing, vision, and life insurance Flexible PTO
Compensation is based on standardized salary ranges by role, level, and location—benchmarked against similar-size companies.
US Salary $65,000 — $85,000 USD