engineering
Posted 3 weeks agoStaff BI Engineer - IN
at Rackspace
Remote
Responsibilities
- Manage warehouse connections (Snowflake / cloud DW integrations).
- Monitor query performance and cost governance.
- Troubleshoot dashboard performance, model-level issues, and data refresh failures.
- Implement SSO and authentication integrations (Okta / Entra ID).
- Coordinate with Sigma support for escalations and product issues.
- Manage licenses, roles, RLS policies, and Service Principals.
- Maintain and monitor Gateways.
- Support Fabric capacities (if applicable).
- Automate tasks via Power BI REST APIs.
- Perform RCA for refresh failures, dataset performance issues.
- Coordinate Microsoft support tickets when required.
- Maintain Bridge nodes (if applicable).
- Perform version upgrades and patching.
- Monitor extract refresh failures and server performance.
- Automate processes using Tableau REST API / TSC.
- Handle vendor escalations and performance troubleshooting.
- Conduct root cause analysis for dashboard/report failures.
- Ensure SLA adherence during support window (4:30 PM – 1:00 AM IST).
- Maintain SOPs and documentation.
- Collaborate with data engineering teams for data pipeline troubleshooting.
Requirements
- We are seeking a Senior BI Platform Engineer with strong hands-on expertise in Sigma Cloud, Power BI, and Tableau administration to manage and optimize enterprise BI platforms.
- Core Technical Skills Sigma Cloud Administration (Must Have) Power BI Service / Gateway / Fabric Tableau Cloud / Server REST API-based automation (preferred) Entra ID / Okta SSO Integration Jira / ITSM tools Snowflake exposure (preferred) Python or PowerShell scripting (good to have) Basic
- experience in BI platform engineering or administration. Hands-on production support
- experience in enterprise BI environments.
- Experience managing US stakeholders / working in US overlap shifts.
- We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future.