other
Posted Jun 11Casual Customer Service Executive
Remote
Responsibilities
- Deliver exceptional supporter service - youâll respond to Arsenal Direct email queries in a professional, supportive, and timely manner
- Collaborate with key partners - youâll work closely with our call centre, warehouse teams, couriers, and external partners to provide seamless resolutions
- Support personalised experiences - you will thoughtfully manage personalisation requests and special supporter enquiries with care and attention to detail
- Track our performance - youâll diligently maintain shared documents and trackers to help monitor team activity and service levels
Requirements
- experience for supporters shopping with Arsenal Direct.
- We therefore require successful candidates to complete a DBS check and other essential background checks prior to starting their employment. Depending on the
- responsibilities of the role, a DBS will be either a basic, standard, or enhanced check. Your day-to-day
- Ability to work accurately at pace - you remain organised and detail-focused while managing a busy and varied workload
- Advanced Microsoft Office skills - youâre comfortable using Outlook, Word, Excel, Teams, and similar systems confidently
- Updates on the status of your application will be sent via email, please routinely check your spam and junk folders, as occasionally emails sent via the Teamtailor platform will find themselves there. Good luck!
- This is a beta feature to avoid spam applicants.
Additional details
- Weâre looking for a Casual Customer Service Executive to join our Retail team and help deliver a first-class
- Youâll play an important role in supporting customers via email and ensuring every interaction reflects our values and our commitment to world-class service.
- This is a fast-paced and varied opportunity where youâll collaborate with colleagues and external partners to resolve queries, provide solutions, and continuously help improve the supporter experience.
- This casual role is largely remote, offering flexibility around key seasonal trading periods throughout the year. Who we are
- We are one of the most famous clubs in world football, with a rich heritage and history of success â read more about our history, here.
- Beyond that, we are passionate about our local community and, behind the scenes, we have a wide variety of opportunities and career paths for all.
- We have a very defined purpose: to act for a winning team, culture and community.
- We achieve this by ensuring we are courageous in the pursuit of progress, we champion our community and each other, and that we do the right thing (even when no one is looking).
- Discover why âOur Gunnersâ are proud to be part of our team - view their stories here.
- We are committed to ensuring that our environments for children, young people and adults at risk remain safe and inclusive.