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Posted 3 weeks agoSenior Project Manager
at Vonage
Work From Home Mexico, MexicoHybrid
Responsibilities
- Define project scope, objectives, and deliverables in alignment with the business project sponsor and senior stakeholders.
- Independently develop and maintain comprehensive project plans, timelines, and roadmaps for complex, cross-functional initiatives.
- Drive projects autonomously in critical phases, proactively managing risks and resolving issues to ensure timely delivery.
- Track and report on key project milestones, status, risks, and budget considerations, providing clear visibility to all stakeholders.
- Lead project retrospectives, capture lessons learned, and drive continuous improvement across the project lifecycle.
- Build strong, trusted relationships with senior stakeholders across different departments, establishing non-formal authority through credibility and consistent delivery.
- Navigate and resolve conflicts between stakeholders with competing interests, facilitating alignment and consensus on complex issues.
- Adapt communication style and depth to suit diverse audiences, from project team members to senior leadership.
- Assess project impact on the overall business and evaluate trade-off decisions in terms of broader business
- Recommend and influence decisions that protect or enhance the business case of assigned initiatives, ensuring projects remain aligned with organisational goals.
- Align project execution with the company's governance framework, ensuring compliance with PMO standards, tools, and processes.
- Lead improvements within assigned projects and actively take ownership of selected PMO assets (templates, playbooks, standards).
- A proven track record of successfully delivering complex, cross-functional projects with clear business impact, across a range of project types and business domains.
Requirements
- For example, Vonage API solutions empower organizations to build their custom omnichannel communications structure.
- Think of a rideshare service instantly connecting with customers, hospital staff conducting remote monitoring, customers verifying their identity before completing a purchase, AI virtual agents servicing customers around the clock, and much more.
- Working closely with senior stakeholders across Product, Engineering, Operations, and Business functions, the Senior Project Manager will be a trusted advisor and influential leader, driving projects with a high degree of autonomy, providing consultative guidance on methodology and resourcing, and helping to shape the way the PMO operates and grows.
- experience in project management, with a proven track record of independently leading complex, cross-functional projects in a fast-paced, matrixed environment.
- Advanced knowledge of PMBOK and Agile methodologies (SAFe, Scrum, Kanban), with demonstrated ability to effectively combine and tailor waterfall and agile approaches to the needs of each project. Proven
- experience managing projects without direct authority, leveraging stakeholder engagement, influence, and non-formal leadership.
- Demonstrated ability to drive projects autonomously in critical phases, providing consultative guidance to project teams on methodology, tools, and resourcing.
- Proficiency with project management tools (e.g., Jira, Confluence, MS Project, Monday.com).
- Demonstrated expertise in stakeholder management, conflict resolution, and working effectively in a matrixed organisation.
Experience
- Proactively share best practices, lessons learned, and methodological insights with the wider PMO team. What you'll bring Required: 5+ years of
Benefits
- A collaborative mindset and genuine commitment to contributing to team growth: sharing knowledge, improving processes, and helping develop others. How you'll benefit Medical Insurance
- Group Life Insurance
- Meal Card (Pluxee Tienda Card)
- benefits and perks will be shared and discussed with you by the recruiter during the interview process. #LI-ML1
Additional details
- Join Vonage and help us innovate cloud communications for businesses worldwide! Vonage Communications APIs:
- As an emerging leader in the $10B+ communications API market, we empower global brands to connect better with their customers, employees, and partners through transformative communications experiences.
- This allows them to reach and engage customers on their preferred schedule and channel — including voice, video, and messaging.
- As part of the central PMO office, this role is essential in ensuring the successful delivery of high-priority strategic and operational initiatives spanning multiple business domains: from product development and engineering transformation to enterprise-wide operational programs.
- Select, combine, and tailor project delivery approaches (Agile, Scrum, Waterfall, hybrid) to best fit the needs of each initiative.
- Stakeholder Management & Senior Relationship Building
- Craft and deliver persuasive, clearly structured communications to gain buy-in from functional leads and business leadership.
- Act as a trusted advisor to project sponsors: proactively flagging risks, shaping decisions, and managing expectations at all levels of the organisation.
- benefits and risks, not just project-level constraints.
- Proactively identify strategic dependencies, opportunities, and risks across assigned initiatives.