management
Posted Apr 23Director of Payments Operations
at Weave
On-site
Responsibilities
- - Oversee day-to-day operations across the full payment lifecycle: onboarding, processing, settlement, reconciliation, chargebacks, refunds, and payouts.
- - Design and continuously improve operational workflows, controls, reporting, and SLAs to support platform growth.
- - Monitor industry trends, regulations, and emerging technologies to identify opportunities for process improvement and innovation.
- - Collaborate with the Product team to identify workflows or user experiences that improve our value proposition and drive payment product adoption and usage.
Requirements
- experience through a unified platform that improves business operations and revenue collections so healthcare professionals can focus on patient care.
- experience in the FinTech/Payments industry with a specific focus on SMB’s.
- Experience working with DSO’s in the Healthcare vertical is a plus as well as a background that includes working for a vertically integrated SaaS company.
- If outside of UT, periodic travel will be required to our Lehi, UT HQ.
- WHAT YOU WILL NEED TO ACCOMPLISH THE JOB - Strong understanding of payment operations, Card Brand Interchange, payments program design, and a demonstrated level of success influencing cross functional teams - Demonstrated
- experience working with various payment pricing models and commercial structures such as flat rate and IC+ - Exceptional individual leadership and communication skills with the ability to drive alignment across teams toward common goals - Strategic thinker able to define processes and design customer centric experiences that differentiate the Payments product offering - Excellent analytical and problem solving skills with the ability to interpret complex data, identify trends, and make data driven
- Experience in the SMB, dental, and or healthcare industry - Proven track record of managing strategic initiatives from brainstorming through execution - Passion for payments operations with the ability to anticipate market trends and adapt strategies and operational needs accordingly - Exceptional communication, negotiation, and interpersonal skills with the ability to engage effectively with internal stakeholders, clients, and external partners - Excellent interpersonal skills with a high level of
- AI may assist with things like writing job descriptions, scheduling interviews, or reviewing applications against job-related criteria.