Write and maintain internal documentation including runbooks, how-to guides, and knowledge base articles
Identify patterns in support requests, surface recurring issues to the team, and identify opportunities for automation or systemic solves
Maintain and improve device management, identity, and access systems
Propose solutions when you see a process that doesn't scale
Requirements
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems.
We want AI to be safe and beneficial for our users and for society as a whole.
Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the Role
You'll handle support challenges across our primarily macOS environment while contributing to the operational improvements that help us scale.
Assist with scripting (Bash, Python) to automate repetitive tasks You may be a good fit if you
Demonstrated supporting macOS endpoints and comfortable supporting ChromeOS, iOS, and Android Have significant
experience with Google Workspace administration Have
experience with Slack administration — workspace management, permissions, and troubleshooting Have substantial
experience supporting and administering additional SaaS tools
Understand identity and access fundamentals — SSO, MFA, directory services
Are familiar with MDM fundamentals and endpoint management concepts Have
experience with basic scripting (Bash or Python) for automation
experience with networking basics — DNS, DHCP, VPNs, networking fundamentals
experience using AI tools to improve personal or team productivity Location
You'll be joining a high-impact IT team supporting some of the world's leading AI researchers and engineers.
Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience
experience required will correlate with the internal job level requirements for the position
We encourage you to apply even if you do not believe you meet every single qualification.
We think AI systems like the ones we're building have enormous social and ethical implications.
We believe that the highest-impact AI research will be big science.
And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles.
We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science.
This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us!
Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process
Experience
Have 5-7+ years of hands-on IT support experience, ideally in a fast-paced or high-growth environment
Minimum years of experience: Years of
Benefits
The annual compensation range for this role is listed below.
For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.
Annual Salary: €120.000 — €165.000 EUR Logistics
Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate.
But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.
Contact
Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses.
If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings. How we're different
Additional details
The IT Operations team keeps Anthropic running — we make sure every employee can do their best work without friction.
Anthropic is growing fast, and our IT operations need to keep pace.
That means onboarding at scale, automating repetitive processes (including with Claude), and continuously improving the employee experience.
You'll work closely with IT Engineering and Security, with opportunities to grow into more technical infrastructure work over time. Responsibilities End-User Support
Triage and resolve issues across hardware, software, networking, and accounts — primarily through our ticketing system, with additional support via Slack and in-person
Participate in an on-call rotation for urgent issues outside business hours
Provide hands-on support for user technology, AV systems, conference rooms, and printers
Communicate clearly with users of all technical levels
Help streamline onboarding and other high-volume operations as the company scales
Are an excellent communicator who genuinely enjoys helping people solve problems