customer support
Added 2 weeks agoTechnical Support Team Lead — Invoay
at Invoay
Noida, IndiaOn-site
Requirements
- experience in a technical support role, with at least 5 years of
- experience in SaaS support ✅ Strong technical acumen and ability to troubleshoot software-related issues effectively ✅ Excellent communication and interpersonal skills, with a customer-centric approach ✅ Leadership and team management experience, with the ability to motivate and inspire the support team ✅ Familiarity with CRM and ticketing systems to manage support requests efficiently ✅ Strong problem-solving abilities and the ability to handle challenging technical situations with empathy and
Benefits
- experience in a technical support leadership role is highly preferred ✅ Certification or training in relevant technical areas is a plus ✅ Excellent written and verbal communication skills in English✨ Competitive salary package with attractive incentives ✨ Comprehensive health and wellness
Additional details
- Are you a tech-savvy and customer-oriented individual with leadership skills?
- Join our dynamic team at Invoay Software as a Technical Support Team Lead and play a vital role in delivering exceptional support to our valued customers.✅ Lead and manage the Technical Support Team, providing guidance, coaching, and mentorship to team members ✅ Ensure timely and effective resolution of customer technical issues and inquiries ✅ Collaborate with cross-functional teams, including product development and QA, to escalate and resolve complex technical issues ✅ Analyze support metrics and
- benefits ✨ Opportunities for career growth and advancement within a fast-growing SaaS company ✨ Collaborative and supportive work environment ✨ Chance to work with cutting-edge technology and innovative software solutions