engineering
Posted 2 weeks agoSenior Product Engineer - Pricing & Packaging
at Intercom
Dublin, IrelandHybrid
Responsibilities
- Design, build, and ship reliable systems across pricing configuration, packaging, trial mechanics, paywalls, and the integrations that connect them to billing and contract infrastructure.
- Own your work end-to-end: from technical design through deployment, observability, on-call, and incident response.
- Drive safe, well-managed change: system migrations, integrations, and modernisation efforts with robust rollout plans and data integrity guarantees.
- Build and iterate on AI-assisted engineering workflows - domain-aware CI checks, issue investigations, and automated triage tooling.
Requirements
- Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.
- Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce.
- Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration.
- AI product pricing is a wide-open problem in SaaS, and this team is writing the playbook.
- You'll be pioneering the monetisation of an entirely new category of AI agents, experimenting with bold new business models that challenge how software has traditionally been sold, and building towards an AI-first quote-to-cash platform where pricing launches, integrity checks, and operational workflows are increasingly automated.
- We work at the intersection of an industry-leading R&D organisation shipping AI products at pace and a world-class go-to-market team selling them at scale - and we own the connective tissue between the two: pricing infrastructure, product packaging (plans, add-ons, feature access, entitlements), trial mechanics, paywalls, and the integrations that wire pricing intent into billing reality across Stripe, Salesforce CPQ, and internal APIs.
- Claude Code is our primary engineering interface. We work AI-first and expect every engineer to actively use and improve AI-assisted workflows.
- Contribute to pricing integrity across systems - detecting and preventing drift between pricing configuration, billing state, Salesforce, and downstream financial reporting.
- Clear technical communicator: you write crisp design docs, surface tradeoffs early, and keep stakeholders informed without being chased
- Product-oriented mindset: you think beyond the code to understand how pricing decisions affect customers, revenue, and go-to-market strategy
- AI-first engineering practice: you use AI tools daily to ship faster, review better, and automate toil What sets you apart Prior
- experience in pricing, billing, payments or subscriptions domains •
- Experience with pricing or billing platforms (Stripe Billing, Salesforce CPQ, or similar)
- Contributions to AI-powered engineering tooling: building plugins, skills, MCP integrations, or agentic workflows that make teams faster
- MacBooks are our standard, but we also offer Windows for certain roles when needed. #LI-Hybrid Policies
Experience
- 5+ years of backend engineering
Benefits
- Competitive salary and equity in a fast-growing start-up
- Regular compensation reviews - we reward great work
- Pension scheme & match up to 4%
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
- Flexible paid time off policy
- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
Additional details
- Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.
- Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support.
- Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. About the Team
- This is one of the most exciting times to join Pricing & Packaging at Fin.
- Pricing & Packaging is where Fin product velocity meets its commercial reality.
- The work directly moves millions of dollars of revenue The role
- You'll raise the quality bar around you through design reviews, code review, and clear technical communication.
- Contribute to architectural decisions - identifying the right tradeoffs between near-term delivery and long-term platform health.
- experience shipping customer-facing or revenue-impacting systems
- Strong architectural instincts: you can design for correctness and scale across distributed, integrated systems, and make pragmatic tradeoffs to ship safely and fast