Technical Account Manager

On-site

Responsibilities

- Design and validate integrations (APIs, webhooks, data flows) in partnership with customer Operations, Product, and IT teams; troubleshoot issues and optimize performance.
- Conduct regular technical and business reviews to align objectives, measure KPIs, and identify new opportunities for value creation.
- Collaborate with Sales, Product, and Engineering to resolve technical challenges, provide structured feedback, and influence roadmap priorities.
- Build and maintain best practices, playbooks, and scalable success frameworks for integrations, prompting, and ongoing optimization.

Our AI-powered conversational agents handle every high-value inbound call, from booking jobs, qualifying leads, and driving higher revenue, all at a speed and consistency unmatched by human call centers.
In a $1T+ market where 85% of missed calls go to competitors, we're building the category-defining platform for AI-driven customer engagement, serving the largest brands in home services.
WHAT YOU’LL BRING - 2-5 years in startups in technical account management, solutions architecture, implementation, or technical customer success (or >4 years overall experience). - CS/technical education or demonstrated fluency with APIs, webhooks, and integration patterns; ability to read and discuss payloads, auth models, and error handling. -
Experience configuring or advising on prompting, workflow logic, and system integrations in AI, SaaS, or enterprise software contexts.

We're a Series B startup backed by Kleiner Perkins, Meritech Capital, General Catalyst, and other top-tier investors, with $125M raised and a $1B valuation.
BENEFITS - Comprehensive medical, dental, and vision insurance - Company-sponsored 401(k) through Vestwell - Flexible PTO plus U.S. federal holidays - Company-wide off-sites - Daily in-office lunch through Parkday - Dinner covered when working late - Commuter
benefits and late-night rideshare - Standing desks and workspace accommodations available on request - All core tools and software provided Compensation: The expected base salary for this role is $130,000-$180,000 with final compensation based on experience, skills, and
qualifications determined during the interview process. Avoca’s total compensation package includes base salary, bonus, equity, and a comprehensive suite of benefits and perks.
Avoca provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

ABOUT AVOCA Avoca is transforming how home service companies engage with their customers.
We grew 10x in 2025 and have scaled to 100+ employees in under two years across our NYC headquarters and Santa Barbara office.
With high-energy, in-office teams in both locations, every hire here has an immediate and visible impact.
ABOUT THE ROLE As a Technical Account Manager at Avoca, you’ll own the post‑sales technical relationship with our customers, bridging implementation details and ongoing account strategy.
You’ll guide home service companies through onboarding and integration, advise on APIs, webhooks, and prompting configurations, and ensure they achieve measurable business outcomes on Avoca’s platform.
You will be the trusted technical advisor who translates customer goals into scalable setups, drives adoption, and maintains long-term success.
This role is ideal for someone who thrives at the intersection of technical execution and customer strategy.
You should be comfortable in customer-facing discussions, hands-on with integrations, and accountable for results.
WHAT YOU’LL DO - Serve as the primary technical point of contact and trusted advisor post-implementation.
- Provide strategic guidance to customers, tailoring technical approaches to each customer’s goals, stack, and business model.