Call Center Supervisor (BPO)

On-site

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Responsibilities

Provide the highest level of customer service by effectively supervising a cadre of well-trained interpreter customer service agents Ensure team abides by ethical practices and TPC standards, which are observed during interpreting encounters Assure compliance to internal and external policies and procedures Develop, recommend, and implement measures to improve productivity, performance, quality, and career path for the team Responsible for communicating policy updates and company

Qualifications Bachelor’s degree preferred or a minimum of 2 years’ interpretation operations experience; or equivalent combination of education and experience Previous supervisory
experience preferred Excellent communication (written and verbal) skills in English and Spanish language Exceptional customer service, telephone manner, and multitasking skills are a must Strong organizational skills, sense of urgency, and attention to detail are essential
Experience in a call center environment preferred Leadership skills and ability to motivate and develop staff Ability to set, meet, and exceed targets Proficient in MS Office products: Word, Power Point, Excel Site Address: Av.
To make a difference to the tens of millions of people that don’t have the ability to communicate freely.

TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by states, federal, or local law.

TransPerfect Is More Than Just a Job… Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that.
Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.
The Call Center Supervisor (BPO) is responsible for overseeing the day-to-day activities of their team and ensuring they are performing job tasks, including spoken language interpretation services, in accordance with TransPerfect Connect standards of practice.
Call Center Supervisors (BPO) are responsible for the maintaining a high level of productivity, ensuring high quality standards, and maintaining schedule adherence through team meetings and individual coaching sessions.
San Martín 122, Santo Domingo 10413 Why Be An Interpreter With TransPerfect? TransPerfect Connect is the world's leading provider of interpreting solutions.
Because of this achievement, some of the most prestigious brands and organizations in the world are partnered with TransPerfect Connect, giving you the
experience and opportunity to be on the front line for these corporations.
But at the end of the day, what this position gives you is the chance to make a difference.
To make a difference in your own life, as the interpretation industry is growing faster and faster each and every year.
To make a difference for your future, as many of our former interpreters are now in managerial and supervisory roles.