other
Posted 2 weeks agoServiceNow Administrator
at ELB Learning
Usa, Virtual / , North America, United StatesRemote
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Responsibilities
- Build and manage workflows, Flow Designer automations, business rules, UI policies, client scripts, and notifications •
- Develop and maintain dashboards, reports, and performance analytics for IT leadership and operational teams •
- Manage user roles, groups, permissions, and security configurations within the platform •
- Support integrations between ServiceNow and third-party systems using REST/SOAP APIs, IntegrationHub, or middleware tools •
- Troubleshoot platform issues and provide Tier 2/3 application support for ServiceNow users •
- Collaborate with IT, operations, and business stakeholders to gather
- Maintain platform documentation including process flows, configuration guides, testing scripts, and knowledge articles •
- Support data imports, exports, transformation maps, and CMDB data management activities •
- Recommend platform improvements and automation opportunities to enhance service delivery and user experience Required
Requirements
- We are seeking an experienced ServiceNow Administrator to support enterprise IT transformation initiatives through configuration, workflow automation, reporting, and platform optimization.
- This role will focus on maintaining and enhancing the ServiceNow environment to improve operational efficiency, streamline IT service delivery, and support evolving business needs.
- experience administering ServiceNow modules, configuring workflows, managing integrations, and collaborating with cross-functional teams to deliver scalable solutions across the organization. Key Responsibilities •
- requirements and translate them into scalable ServiceNow solutions •
- Experience supporting ServiceNow ITSM implementations or platform optimization initiatives •
- Strong knowledge of ServiceNow configuration, workflows, and platform administration •
- Experience with Flow Designer, Business Rules, Client Scripts, UI Policies, and Service Catalog configuration •
- Familiarity with CMDB structure and ITIL-based service management processes •
- Experience building reports, dashboards, and performance analytics within ServiceNow •
- Knowledge of ServiceNow integrations using REST/SOAP APIs, IntegrationHub, or similar tools •