other
Posted May 8ServiceNow Administrator
at ELB Learning
Usa, Virtual / , North America, United StatesRemote
Responsibilities
- Build and manage workflows, Flow Designer automations, business rules, UI policies, client scripts, and notifications •
- Develop and maintain dashboards, reports, and performance analytics for IT leadership and operational teams •
- Manage user roles, groups, permissions, and security configurations within the platform •
- Support integrations between ServiceNow and third-party systems using REST/SOAP APIs, IntegrationHub, or middleware tools •
- Troubleshoot platform issues and provide Tier 2/3 application support for ServiceNow users •
- Collaborate with IT, operations, and business stakeholders to gather
- Maintain platform documentation including process flows, configuration guides, testing scripts, and knowledge articles •
- Support data imports, exports, transformation maps, and CMDB data management activities •
- Recommend platform improvements and automation opportunities to enhance service delivery and user experience Required
Requirements
- We are seeking an experienced ServiceNow Administrator to support enterprise IT transformation initiatives through configuration, workflow automation, reporting, and platform optimization.
- This role will focus on maintaining and enhancing the ServiceNow environment to improve operational efficiency, streamline IT service delivery, and support evolving business needs.
- experience administering ServiceNow modules, configuring workflows, managing integrations, and collaborating with cross-functional teams to deliver scalable solutions across the organization. Key Responsibilities •
- requirements and translate them into scalable ServiceNow solutions •
- Experience supporting ServiceNow ITSM implementations or platform optimization initiatives •
- Strong knowledge of ServiceNow configuration, workflows, and platform administration •
- Experience with Flow Designer, Business Rules, Client Scripts, UI Policies, and Service Catalog configuration •
- Familiarity with CMDB structure and ITIL-based service management processes •
- Experience building reports, dashboards, and performance analytics within ServiceNow •
- Knowledge of ServiceNow integrations using REST/SOAP APIs, IntegrationHub, or similar tools •
- Bachelor’s degree in IT, Computer Science, Business, or related field preferred Preferred
- ServiceNow Certified System Administrator (CSA) •
- Additional ServiceNow certifications in ITSM, Application Development, or Implementation Specialist •
- Experience with ServiceNow Discovery, Asset Management, HRSD, or SecOps modules •
- Experience working in enterprise or fast-paced transformation environments •
- Familiarity with Agile or Scrum delivery methodologies
Experience
- 4+ years of hands-on ServiceNow administration experience •
Additional details
- This role is part of our ongoing bench program for upcoming client engagements.
- We are proactively identifying experienced consultants who can be deployed quickly as new projects are confirmed.
- While this position is not tied to an immediate start, it represents a strong opportunity to be considered for upcoming work aligned with your expertise and availability.
- experience is required, as this role will involve stepping into client environments with minimal ramp-up, working independently, and delivering high-quality outcomes.
- Qualified candidates will be contacted as relevant projects become available. Job Overview
- Configure forms, fields, tables, SLAs, CMDB relationships, and catalog items based on business requirements •
- Assist with platform upgrades, patching, release management, and regression testing activities •
- Strong troubleshooting, analytical, and problem-solving skills •
- Excellent communication and stakeholder management abilities •
- Note: This role supports upcoming client engagements. Candidates should have prior consulting