Implementation Specialist II

United StatesRemote

Responsibilities

Perform software configuration and customizations to ensure the customer’s testing environment is configured and ready for testing, training, and launch.
Perform functional and integration testing.
Track and report project configuration and testing progress, escalating when needed.
Research and resolve configuration and usability questions from end users.
Maintain product knowledge as new enhancements and functionality are released in the application.
Foster an environment that maintains good ticket performance and customer satisfaction.

experience the power of alchemy - transforming the ordinary into the extraordinary - come join one of the fastest growing SaaS companies in the U.S.
In addition, this role helps establish project schedules, coordinate Jira and Workfront tickets, generate reports, and, in general, help deliver products for our customers.
Successful candidates must have a driving sense of urgency, strong communication skills, a desire to learn and be successful in a collaborative environment. Key
experience implementing cloud-based systems, working closely with technical teams, product owners, and project management teams. 2-5 years
experience writing test cases and assisting clients with best practices for software testing.
Ability to triage/troubleshoot software configurations.
A general knowledge of software delivery processes and a deep desire to learn and progress into more complex roles.
Experience using Google or Microsoft Office productivity software, including Outlook, Excel, Word, PowerPoint, or equivalent tools.
Experience working with Atlassian tools, Jira, Confluence, and AIO Tests. Atlassian is integral to our processes and is used extensively within Alkami. Previous work
experience within the banking or finance industries related to mobile banking applications is a plus.
A general knowledge of Internet routing and related protocols.
Candidates must be eligible to work in the US for full-time employment.