other
Posted Jun 11Implementation Specialist II
at MANTL
United StatesRemote
Responsibilities
- Perform software configuration and customizations to ensure the customer’s testing environment is configured and ready for testing, training, and launch.
- Perform functional and integration testing.
- Track and report project configuration and testing progress, escalating when needed.
- Research and resolve configuration and usability questions from end users.
- Maintain product knowledge as new enhancements and functionality are released in the application.
- Foster an environment that maintains good ticket performance and customer satisfaction.
Requirements
- experience the power of alchemy - transforming the ordinary into the extraordinary - come join one of the fastest growing SaaS companies in the U.S.
- In addition, this role helps establish project schedules, coordinate Jira and Workfront tickets, generate reports, and, in general, help deliver products for our customers.
- Successful candidates must have a driving sense of urgency, strong communication skills, a desire to learn and be successful in a collaborative environment. Key
- experience implementing cloud-based systems, working closely with technical teams, product owners, and project management teams. 2-5 years
- experience writing test cases and assisting clients with best practices for software testing.
- Ability to triage/troubleshoot software configurations.
- A general knowledge of software delivery processes and a deep desire to learn and progress into more complex roles.
- Experience using Google or Microsoft Office productivity software, including Outlook, Excel, Word, PowerPoint, or equivalent tools.
- Experience working with Atlassian tools, Jira, Confluence, and AIO Tests. Atlassian is integral to our processes and is used extensively within Alkami. Previous work
- experience within the banking or finance industries related to mobile banking applications is a plus.
- A general knowledge of Internet routing and related protocols.
- Candidates must be eligible to work in the US for full-time employment.
Experience
- Qualifications: 3+ years
- experience interfacing with external clients, including written, telephonic, and face-to-face interactions. 2+ years
Benefits
- The salary range for this position is: $83,700 - $93,000 Cool Things to Know Not Just Any Company : Alkami has an awesome diverse and inclusive environment.
- We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.
- Pay Transparency: As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington.
Additional details
- Alkami is the digital sales and service platform provider for U.S. banks and credit unions.
- Our unified Platform integrates onboarding, digital banking, and data and marketing—each solution can stand alone, but together they deliver more—to help institutions onboard, engage, and grow relationships.
- As the future shifts toward Anticipatory Banking, we help data-informed bankers meet the moment with technology that drives action.
- Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others).
- We’re building a culture where each Alkamist can perform to their highest potential, and we’re always on the lookout for the best and brightest minds. If you’re ready to
- As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.
- Follow us on Glassdoor and LinkedIn ! Implementation Specialist II is a talented professional passionate about delighting customers and learning financial software products.
- This position reports to the Manager of Delivery Excellence under Alkami’s Customer
- Experience Group division and works closely with a cross-functional team of Alkamists and directly with customers.
- Implementation Specialist II is responsible for collecting customer configuration settings, configuring products, testing the customers’ configuration, and guiding customers through their UAT experience.