other
Posted YesterdayImplementation Specialist II
at MANTL
United StatesRemote
Responsibilities
- Perform software configuration and customizations to ensure the customer’s testing environment is configured and ready for testing, training, and launch.
- Perform functional and integration testing.
- Track and report project configuration and testing progress, escalating when needed.
- Research and resolve configuration and usability questions from end users.
- Maintain product knowledge as new enhancements and functionality are released in the application.
- Foster an environment that maintains good ticket performance and customer satisfaction.
Requirements
- experience the power of alchemy - transforming the ordinary into the extraordinary - come join one of the fastest growing SaaS companies in the U.S.
- In addition, this role helps establish project schedules, coordinate Jira and Workfront tickets, generate reports, and, in general, help deliver products for our customers.
- Successful candidates must have a driving sense of urgency, strong communication skills, a desire to learn and be successful in a collaborative environment. Key
- experience implementing cloud-based systems, working closely with technical teams, product owners, and project management teams. 2-5 years
- experience writing test cases and assisting clients with best practices for software testing.
- Ability to triage/troubleshoot software configurations.
- A general knowledge of software delivery processes and a deep desire to learn and progress into more complex roles.
- Experience using Google or Microsoft Office productivity software, including Outlook, Excel, Word, PowerPoint, or equivalent tools.
- Experience working with Atlassian tools, Jira, Confluence, and AIO Tests. Atlassian is integral to our processes and is used extensively within Alkami. Previous work
- experience within the banking or finance industries related to mobile banking applications is a plus.
- A general knowledge of Internet routing and related protocols.
- Candidates must be eligible to work in the US for full-time employment.