engineering
Posted 2 weeks agoLead People Systems Engineer
at Klaviyo
Boston, United StatesOn-site
Responsibilities
- Design and build AI-powered workflows, copilots, and agents that automate and augment People processes across the employee lifecycle
- Architect and implement systems that integrate across SaaS such as Workday, Greenhouse, Sana, and internal Klaviyo platforms
- Collaborate with stakeholders to translate business problems into scalable AI solutions
- Identify high-leverage opportunities to replace manual workflows with AI-native solutions
- Define and track success metrics tied to efficiency gains, time savings, and operational effectiveness
- Advocate for scalable, well-governed AI systems that integrate cleanly into Klaviyo’s broader tech ecosystem
Requirements
- Klaviyo is building an AI-first company—and that starts with how we support and scale our people.
- We’re looking for a Lead People Technology Engineer to be the first dedicated AI engineer within our People Technology (KPPL) team.
- As an early leader in this space, you’ll reimagine how our People teams operate in an AI-first world by shaping our architecture, standards, and long-term vision.
- This role is not just about applying AI it’s about defining how AI becomes embedded into the employee lifecycle at Klaviyo.
- AI-First People Systems & Architecture
- Reimagine core People workflows (recruiting, onboarding, performance, daily tasks) through an AI-first lens, not just incremental automation
- Partner with our internal IT AI team and establish best practices for:
- LLM system design and orchestration
- Versioning, testing, security, and observability of AI systems
- Enable AI Use Cases (copilots, assistants, automated workflows) that drive faster execution and better decision-making for People teams
- Driving an AI-First Operating Model
- Help the People organization shift toward AI-augmented ways of working
- Act as a thought partner to People leadership on what’s possible with AI, not just what’s requested
- Partner with Security, Legal, and Global IT to ensure compliant and ethical AI deployment
- Work closely with Security, IT, and GTM Systems to align on shared AI infrastructure and standards
- Contribute to and adopt company-wide AI patterns, tooling, and best practices
- Enable People teams to leverage AI by building:
- Help non-technical stakeholders confidently use and iterate on AI-powered tools
- Act as a key voice in shaping how Klaviyo becomes AI-first internally, starting with People systems
- Proven ability to set technical direction and build 0→1 systems with meaningful organizational impact Strong
- experience with but not limited to:
- Python, SQL, and modern APIs
- LLM platforms (OpenAI, Claude, Gemini, etc.)
- LangChain and LangGraph
- Designing AI-powered workflows, agents, or copilots •
- Experience integrating with enterprise SaaS systems (HRIS, ATS, etc.) •
- Experience designing scalable systems, automation frameworks, and internal tools •
- Experience working with sensitive data and implementing responsible AI practices
- Experience with People/HR systems (Workday, Greenhouse, Sana)
- Familiarity with workflow automation platforms (e.g., n8n, Workato, Zapier) •
- Experience in high-growth SaaS environments
- Contributions to AI governance, internal AI platforms, or experimentation frameworks
- This is a foundational role in defining how Klaviyo becomes an AI-first company from the inside out.
- You won’t just be implementing AI you’ll be:
- Shaping how People teams operate with AI
- Defining standards for responsible, scalable internal AI systems
- Building the blueprint for how AI is embedded across the business
- If you’re excited about building from scratch, influencing across functions, and applying AI to core business workflows, this role offers a unique opportunity to have outsized impact.
Experience
- 5+ years of engineering or data engineering experience, with 2+ years building AI/ML or LLM-powered delivering tangible business outcomes
Benefits
- Strong ability to translate ambiguous business problems into scalable technical solutions Bonus Points •
- Our salary range reflects the cost of labor across various U.S. geographic markets.
- The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations.
- The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.
- In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing
- Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
- Base Pay Range For US Locations: $140,000 — $210,000 USD
Contact
- Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.
Additional details
- At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day.
- We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements.
- If you’re a close but not exact match with the description, we hope you’ll still consider applying.
- You’ll partner across People Operations, Talent Acquisition, Talent, and Finance to design and build intelligent systems that transform how we hire, develop, retain, and support Klaviyos globally.
- Passion and Curiosity to experiment and reimagine People workflows
- It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
- An employer who violates this law shall be subject to criminal penalties and civil liability.
- This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo
- We empower creators to own their destiny by making first-party data accessible and actionable like never before.
- We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond.