Technical Support Representative

On-site

Requirements

Help us keep pace with our fast-growing list of customers including Lyft, Quora, Hot Topic, Shopify, and Netflix.
While you’ll have a solid foundation in customer service, at Lever you will learn to understand our customers’ unique needs and provide the solutions that are the best for them.
You’ll be joining a fast-growing startup, and you’ll learn how to navigate and manage our internal systems, see how a scaling company grows, and be a part of the next chapter of Lever.
Our perfect team member has a customer-first attitude with a strong sense of empathy. You have past
experience using scripting languages to build out tools to make your work and the work of others easier.
You are comfortable digging into our API and have your own favorite tools for accessing REST-based web services and editing data in common data formats like JSON.
You’ve wrestled with complex datasets before either using MongoDB, SQL, or Excel.
More importantly, you have a natural curiosity and aptitude for technology and can quickly learn how to use new tools (most importantly Lever!). Past
experience in technical customer service (email, phone, chat or live) is definitely a plus. If this sounds like you, we’d love to hear from you!

Welcome to the Demo Job Listing for Lever! This is a fictional job created solely for demonstration purposes and is not an actual open position.
We’ve crafted this listing to showcase the functionality of our ATS platform, including job descriptions, application processes, and more.
While you can explore the application process and features here, please note that applications submitted to this job will not be reviewed or responded to as it’s for demonstration only.
As a Tier 2 Support Representative on the Customer Service and Support Team at Lever, you will provide the highest level of service to every customer, both internal and external, through every interaction.
You will work closely with the rest of the Customer Success team to ensure that customer accounts have the technical support necessary to be set up for success.
You will manage and troubleshoot third-party integrations, build and use technical resources for data management for the Customer Success team, and act as an escalation point for the Customer Service team for technical issues.
We’re looking for someone who is highly-motivated and detail-oriented.
You’re also passionate about people as much as you are about getting your work done.
You have a natural fluidity and thoughtfulness to your written and verbal communication with customers.
And you’re incredibly organized, handling multiple