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Posted 2 weeks agoSenior Product Programs Manager I
at Emburse
Toronto, CanadaOn-site
Responsibilities
- Drive cross-functional initiatives spanning Product, Partnerships, Marketing, Customer Success, Sales, Enablement, and Operations Build and operationalize frameworks, processes, and best practices that improve product-led program scalability, adoption, and execution efficiency Define and track product-led program OKRs, KPIs, and success metrics, providing regular reporting and actionable insights to leadership Partner & Go-to-Market Enablement Manage engagement with strategic partners and internal GTM
Requirements
- Our AI-powered platform helps organizations modernize financial operations, increase visibility, and optimize spend across the enterprise.
- This role is responsible for designing, scaling, and executing cross-functional programs that improve product utilization, customer education, partner enablement, and go-to-market effectiveness.
- Success in this role requires strong program management capabilities, excellent communication skills, and the ability to drive measurable outcomes through collaboration and innovation.
- experience in Program Management, Product Operations, Customer Marketing, Digital Programs, Partnerships, or related SaaS roles
- Experience working within B2B SaaS, fintech, payments, or technology organizations strongly preferred Proven success leading complex cross-functional initiatives and scalable customer engagement programs
- Experience supporting product adoption, customer education, digital engagement, or partner enablement programs preferred Knowledge of travel, expense, payments, or financial technology industries is a plus Required Skills & Competencies Strong strategic thinking and problem-solving abilities Demonstrated ability to independently lead initiatives from concept through execution Exceptional cross-functional collaboration and stakeholder management skills Strong verbal and written communication skills with
- Experience with customer engagement methodologies including digital customer success and lifecycle marketing Strong analytical and reporting skills with
- Experience managing multiple priorities in a fast-paced environment Technical acumen and ability to partner effectively with Product and Engineering teams Strong organizational, project management, and operational execution capabilities Adaptability, curiosity, and continuous improvement mindset
Experience
- Experience 6+ years of
Additional details
- Who We Are: At Emburse, you’ll not just imagine the future – you’ll build it.
- As a leader in travel and expense solutions, we are creating a future where technology drives business value and inspires extraordinary results.
- The Senior Product Programs Manager plays a critical role in driving strategic product and partner initiatives that accelerate customer adoption, engagement, and business growth across Emburse’s platform and product-led partner ecosystem.
- The ideal candidate brings a blend of strategic thinking, operational rigor, customer-centricity, and technical acumen to deliver high-impact initiatives across Product, Marketing, Customer Success, Sales, Partnerships, and external stakeholders.
- This individual thrives in ambiguity, simplifies complex problems into scalable solutions, influences without authority, and operates effectively across executive and operational levels.
- Essential Functions Strategic Program Leadership Lead the strategy, development, execution, and optimization of scalable product-led partnership programs.
- These could include referral, co-branded, or white-labeled deployment models.