engineering
Posted 3 hours agoCloud Support Engineer (London UK office)
at Canonical
United KingdomOn-site
Responsibilities
- Investigate issues reported by customers by researching and escalating issues
- Track record of going above-and-beyond expectations to achieve outstanding results
- Identify and suggest any opportunities to provide a better service •
Requirements
- From problem qualification to full resolution, you will own and manage your cases.
- Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT.
- This is an opportunity for an Linux Engineer/Administrator with a passion for Linux and Customer Success to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products.
- experience on the full Desktop and Server technical stack at Canonical.
- Understanding Ubuntu development process to be able to set customer expectations correctly on timeline for a fix. What are we looking for in you
- Exceptional academic track record from both high school and university
- Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path
- Experience with Linux troubleshooting (collecting logs and stack traces, fine-tuning by editing configuration files) •
- Experience with Linux integration with other environments (authentication/directory services, network file systems, etc.)
- experience in supporting Linux systems including any of:
- Containers - especially with Docker, LXD/LXC, or Kubernetes.
- Ability to learn quickly, thrive on change and handle the pressure of a customer facing job
- Programming fundamentals in any language.
- As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software.
Benefits
- We consider geographical location, experience, and performance in shaping compensation worldwide.
- We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance.
- In addition to base pay, we offer a performance-driven annual bonus or commission.
- Personal learning and development budget of USD 2,000 per year
- Annual compensation review Recognition rewards
- Annual holiday leave
- Maternity and paternity leave
Additional details
- This is an opportunity to kickstart your career by joining Canonical. You will be working from our Canonical London Office and will be accountable for delivering technical support to our employees and customers, as well as facilitating AV support for office conferences and events.
- When needed, you will transfer your cases to your colleagues or involve senior engineers.
- Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets.
- Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors.
- The company is a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and very few office based roles.
- Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
- The company is founder led, profitable and growing.
- If you have a passion for technology and an eagerness to learn, then you will enjoy working with some of the best people in the industry at Canonical.
- You will be accountable for delivering an outstanding technical support
- Your day to day job is to provide technical expertise, be an excellent communicator and a service-oriented professional.