other
Posted Mar 10EDI Analyst I (B2B SaaS)
at Prompt
GlobalHybrid
Requirements
- As the fastest growing company in the physical therapy EMR space and the new standard in healthcare technology, we’re looking to bring on an EDI Analyst I to help contribute to the continued growth of our EDI/ERA Department.
- Responsibilities: - Develop and maintain a deep understanding of our RCM/Clearinghouse capabilities to effectively respond to incoming customer inquiries across our single-channel support system - Resolve common support ticket inquiries in a timely manner. (Clearinghouse rejections, EDI Rules, ERA/EDI Application Help, etc) - Improve and advocate for customer
- experience by identifying opportunities to enhance our enrollment process and provided EDI/ERA support - Understand customer needs on a case by case basis to ensure a successful transition (NPI/TIN billing combinations, payer mix, unique billing rules) - Ensure ERA/EDI Enrollment Process is underway according to onboarding schedule - Provide customers with relevant enrollment paperwork and provide support if requested - Monitor accounts for rejections or issues specific to enrollment related items
- Requirements: - Working knowledge of X12 Manual (837P, 837I, 835, 276, 277) -
- Experience performing Healthcare EDI/ERA enrollment process from start to finish for Part A and/or Part B facilities -
- Experience as EDI Analyst, troubleshooting clearinghouse/payer related rejections - Clear and effective communicator with excellent verbal and written skills - Demonstrated extreme attention to detail and organizational skills - Ability to meet deadlines with a strong sense of urgency - Excellent troubleshooting and analytical skills - Self-motivated with the ability to multitask and work independently as well as in a team setting.
- Experience in any function of clinical development or medical billing operations (clinical operations, data management, biostatistics, system management, information management, medical monitoring, RCM follow up, claim review and submission, etc.) -
- Experience with Zendesk or similar customer support software -
- Experience with healthcare data/systems, ideally clinical/operational clinical trial data/systems - Knowledge of e-clinical systems and technologies (e.g.
Benefits
- EMR, RTM, HEP, CRM, HIEs, etc) Perks - What you can expect: - Competitive salaries - Remote/hybrid environment - Potential equity compensation for outstanding performance - Flexible PTO - Company-wide sponsored lunches - Company paid disability and life insurance
- benefits - Company paid family and medical leave - Medical, dental, and vision insurance
- benefits - Discounted pet insurance - FSA/DCA and commuter
- benefits - 401k - Complimentary subscription to digital fitness classes and wellness content - Recovery suite at HQ – includes a cold plunge, sauna, and shower Here at Prompt, we are committed to fostering a fair and respectful work environment.
Additional details
- EDI Analyst I (B2B SaaS) Prompt is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses, the teams within, and the patients they serve.
- This role is an unprecedented opportunity to have an immense impact in our industry leading EDI/ERA Department that ranks 40 Net Promoter Score points higher than our competition (in other words, people love Prompt).
- We’re looking for someone scrappy, willing to bring new ideas, take on big challenges, and is into doubling down on what works.
- We’re doing something special here and this role will be critical in taking Prompt to the next level.
- - BIG CHALLENGES: Here at Prompt, we are solving complex and unique problems that have plagued the healthcare industry since the dawn of time.
- - TALENTED PEOPLE: Prompt didn't happen by chance, it's a team of incredibly talented and proven individuals who all made their mark before joining forces to build the greatest software on the planet for physical, occupational, and speech therapists.
- - HEALTHY APPROACH: This isn't an investment bank, we work long hours when it's needed, but at Prompt you own your workload and the entire organization takes a liking to smart work (over hard work) - POSITIVE IMPACT: Prompt helps outpatient rehab organizations treat more patients and deliver better care with less environmental waste.
- We aren't enthralled with patting ourselves on the back everyday, but it does feel good :) The Role: Our expectation of this role is that you become a major contributor in assisting our clients via our chat/email support channel for all things 837/835 related. Key
- Qualifications: - Prior startup and/or B2B SaaS technology organization experience -
- As part of this commitment, it is our policy not to hire individuals from Prompt Customers unless they have obtained their current employer's explicit consent.