engineering
Posted Feb 23Deployment Engineer
at Telli
Berlin, GermanyOn-site
Responsibilities
- requirements - Build custom function tools and webhooks that connect agents to customer backend systems - Troubleshoot integration issues during pilot and production, and document setups so customers can operate independently PROCESS & CUSTOMER ENABLEMENT - Build, maintain, and improve workflows for customer onboarding, pilot management, and agent development - Lead customer workshops and training sessions to drive product adoption - Translate customer needs into actionable product feedback for engineering
Requirements
- Most people today still cannot simply say what their problem is in natural language when communicating with businesses. AI changes that.
- Every B2C company - from energy providers to telcos to insurers - will use AI agents to talk to their customers.
- Today, leading B2C companies like Sky are already using telli to deploy thousands of voice agents to provide their customers with a new experience.
- But building a first voice agent is easy, getting it to drive real outcomes for customers and businesses is the hard part. telli helps companies build, deploy, and improve consumer-facing AI voice agents at scale.
- We are a small, AI-pilled team that likes to solve hard problems.
- Be it engineering, product, or GTM - we build, experiment, and move fast, while heavily leveraging the capabilities of AI models.
- WHAT YOU'LL DO PILOT OWNERSHIP & COMMERCIAL SUCCESS - Own dedicated accounts during pilot phase and drive clear commercial outcomes (pilot conversion rate and revenue) - Manage pilot projects end-to-end, ensuring all stakeholders are aligned and on track - Identify expansion opportunities and execute upsells during pilot phase - Act as trusted advisor to customers and help shape their AI strategies AGENT DEVELOPMENT & DEPLOYMENT - Partner directly with engineering and customers to build, design, and refine
- experience in customer-facing roles: you have managed key customer relationships in high-stakes environments like consulting, technology implementation, sales, or account management - You have executive presence & can build relationships: you are credible and can build and manage relationships with different stakeholders within a company incl.
- leadership - You can lead complex projects: you scope, structure, and execute high-stakes deployments end-to-end for large customers - You’ve built workflows and AI agents and understand topics like prompt engineering, APIs and workflows - You have business sense: you understand customer problems and priorities and can help them succeed with telli - you’re an excellent communicator in both English and German (additional languages are a big plus) - especially writing YOU MAY NOT MAKE A GOOD FIT IF… - you