Develop, strengthen, and build deep relationships with plan administrators, brokers, home, and field office partners while exemplifying a high degree of professionalism.
Anticipate and represent the needs/expectations of plan administrators/brokers.
Achieve high customer satisfaction of ongoing administration processes.
Research, evaluate and respond to service issues.
Utilize this customer knowledge to proactively educate and influence clients, agents, and brokers on digital assets.
Establish strong partnerships with relevant partner areas (e.g., Integrated Client Services, Benefits, Colonial Life Billing and other customer service or administration roles).
Recognize trends and root causes; create solutions to prevent future occurrences.
Requirements
Responsibilities Engage in education to continually retain deep/broad knowledge of voluntary
Ability to attain and retain specific subject matter expertise as may be requested for designated service support.
Have the foresight to utilize knowledge/skills to adjust service as expectations evolve in the service model and/or custom-base modifications and digital assets.
Reflect a sense of customer intimacy – know who the customer is, what products they have with us and what their recent interaction history includes.
Job Specifications Bachelor’s degree preferred or equivalent Experienced customer service professional with 3+ years required Solid understanding of the marketplace - value of brokers, agents, and clients and challenges of plan administrators Demonstrated critical thinking practices and strategic/forward thinker Strong ability to examine and make decisions (often unique and individualized) with a great deal of discretion and draw own conclusions Operate with urgency in a real-time service and multifaceted
Benefits
To enable this, we provide: Award-winning culture Inclusion and diversity as a priority Performance Based Incentive Plans Competitive
benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability Generous PTO (including paid time to volunteer!) Up to 9.5% 401(k) employer contribution Mental health support Career advancement opportunities Student loan repayment options Tuition reimbursement Flexible work environments *All the
Help us help others, and join Team Unum today! General Summary: Minimum starting hourly rate is $24.04 per hour.
The base salary range for applicants for this position is listed below.
Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience. $40,000.00-$75,600.00 Additionally, Unum offers a portfolio of
benefits and rewards that are competitive and comprehensive including healthcare
benefits (health, vision, dental), insurance
benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All
Additional details
Job Posting End Date: May 29 When you join the team at Unum, you become part of an organization committed to helping you thrive. Here, we work to provide the employee
benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments.
And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally.
benefits listed above are subject to the terms of their individual Plans .
And that’s just the beginning… With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers.
Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team.
This advanced front-line service professional role is accountable for in force service execution, customer relationship management, and service.
This is the first point of contact for all in force service-related inquiries that will directly influence/drive future business while representing a key component in the successful implementation of the growth strategy.
Developing strong credibility through exceptional execution of service responsiveness will require critical thinking skills and seamless delivery of an extremely complex, broad-range, expansive knowledge and expertise across multiple products, services, and platforms of the integrated service model.
This role will provide highly responsive service to plan administrators, brokers and field partners working in close partnership with internal business partners to achieve common goals/objectives up to and including enhance broker relationships, influence persistency, and new business opportunities.