customer support
Posted Apr 14Customer Success Representative
at Phonely
San Francisco, United StatesOn-site
Requirements
- At some point in the future, every business will answer their phone with voice AI.
- Phonely builds conversational voice AI agents for high-volume phone workflows.
- experience for our SMB and mid-market customers.
- Experience in SaaS, AI, or telecommunications - Familiarity with APIs, webhooks, or integration workflows - Previous
- experience running product demos or onboarding sessions - Background in a high-growth startup Why Join Phonely We are a team of ex-athletes, founders, and builders with low egos and high standards.
- experience with a team member 3. Mock onboarding session or customer scenario walkthrough 4. Final conversation with leadership
Benefits
- On-site in San Francisco, meals covered, quarterly offsites to interesting places (Rocky Mountains, Costa Rica, Indonesia), and meaningful equity in a company that is growing fast.
Additional details
- We are building the platform that makes it possible.
- Our customers use us to qualify leads, book appointments, route calls, and resolve real customer conversations in production.
- We are growing fast, our customer base is scaling, and we need someone to make sure every business on our platform gets the attention they need to succeed.
- About the Role We're hiring a Customer Success Representative to own the onboarding and support
- This is a hands-on, customer-facing role where you'll be the first point of contact for businesses getting started with Phonely and the person who keeps them running smoothly after launch.
- Think of this as the training ground for enterprise customer success.
- You'll start by managing our highest-volume segment, learning the product inside and out, running demos, handling onboarding calls, and resolving issues in real time.
- If you're good, you'll move up to managing our largest accounts.
- If you're great, you'll help define what customer success looks like at Phonely.
- You will be building relationships, solving real problems, and directly impacting retention and expansion.