Customer Success Director - GERMAN speaking - (m-w-d)

Frankfurt, GermanyHybrid

Responsibilities

Own the overall relationship and retention of a portfolio of strategic customers, establishing trusted advisor relationships and ensuring clients gain maximum value from our products and services
Build strong relationships with key stakeholders, developing active Cision champions and executive sponsors within each account, positioning yourself as a trusted advisor
Document client feedback and product requests, advocating for them internally to help shape our product roadmap in line with customer needs
Conduct regular account analysis and planning to identify and mitigate potential customer health risks, while also identifying opportunities for growth
Foster customer advocacy and identify co-marketing opportunities that benefit both the client’s organisation and Cision
Proven track record of success in a Customer Success environment , with a focus on increasing customer satisfaction, adoption, and retention

The mission of the Customer Success team is to build a deep understanding of our clients’ businesses, help them overcome strategic challenges, ensure full adoption of our technology and services, and identify opportunities to demonstrate the impact our solutions have on the way they operate. Duties and Responsibilities
experience as a Senior Customer Success Manager/Director, Account Manager/Director , or in a similar role
Proven ability to build executive-level relationships at a strategic level Demonstrated
experience developing and executing strategic account plans •
Experience working with global enterprise clients across multiple teams and regions
Proven ability to drive continuous value from a SaaS product suite
Fluency in German and English (minimum C1 level)
Experience working with digital marketing or social media solutions within a SaaS environment
A proactive approach to work, with the ability to operate autonomously What We Offer
However, as Cision is a global company and our Talent Acquisition team operates internationally, please submit your CV in English so we can review your application.
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