Customer Training Manager (m/f/d)

Frankfurt, GermanyHybrid

Responsibilities

- Deliver dynamic training: Facilitate engaging and motivating training sessions for caregivers to activate the product quickly.
- Collaborate with cross-functional teams: Work closely with Support, Product, and Customer Success teams to solve onboarding challenges and provide real-time feedback.
- Monitor training effectiveness: Track user adoption and revisit training for groups with low engagement.
- Create and optimize training materials: Continuously update and improve training content based on feedback and onboarding friction.

Our vision is to change that by building AI companions that seamlessly take over digital workflows.
Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion to ease their daily workload.
And now, we’re looking for you to join us on this mission! 💡 YOUR MISSION: DRIVE PRODUCT ACTIVATION THROUGH TRANSFORMATIVE TRAINING As an Onboarding Manager - Training Expert, you will be responsible for delivering impactful training sessions, both online and onsite, to ensure users understand how to maximize the value of voize’s AI-powered solution.
experience in Train the Trainer programs, particularly with large groups - Strong communication and presentation skills, able to engage and motivate users -
Experience in training professionals, ideally in the healthcare or caregiving sector - Passion for technology adoption and empowering others to embrace change - Fluent in German (C2), with good knowledge of English - Willingness to travel 2–3 times a week to our customers - ideally you are based in Berlin, Munich, Cologne, or Frankfurt, as long as you are flexible to travel 🌱 GROWING TOGETHER – WHAT YOU CAN EXPECT AT VOIZE - We are a fast-growing startup, that means you will tackle challenges, grow ✨

Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs.