operations
Posted 3 weeks agoResearch Operations Lead (Fixed Term)
at Justworks
New York, United StatesHybrid
Responsibilities
- Lead research operations.
- Identify where shared vs. dedicated infrastructure creates the most leverage, translate it into a sequenced operating plan you own end to end, and track metrics to demonstrate impact and drive improvement.
- Design and scale a system that gives researchers — and Justworkers Who Do Research (JWDR) — reliable, ethical, and efficient access to customers.
- Define where researchers' involvement creates the most leverage and build the coordination systems that make their contributions scalable.
- Automate everything that doesn't need a human.
- Design and build AI-powered agents and workflows that handle what doesn't require human expertise: surfacing prior research, routing insights, synthesizing patterns, scheduling participants, distributing the drumbeat of insight.
- Build the operational backbone for our Insights Fluency program.
- Build the channels, automations, and workflows that automatically route the right insight to the right person at the right time.
- Establish and govern our Research Knowledge Orchestration system.
- Build a living repository that makes it easy for anyone to find what we know, with metadata frameworks and freshness policies that keep it trustworthy over time.
- experience design, user research, and product development processes
- Track record of operating independently in ambiguous, fast-moving environments •
Requirements
- At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community.
- AI-forward — You ask of every workflow: what requires human judgment, and what can be automated? You don't just use AI tools — you build with them, replacing manual work with intelligent automation.
- experience at a staff or principal level) of building and scaling operational systems and governance structures - ideally in the context of market or UX research •
- Experience working in a technology environment, including a deep understanding of
- Experience applying AI tools and building AI-powered workflows — for knowledge retrieval, research synthesis, automation, or insight distribution
- experience working across Product, Design, Marketing, Engineering, Legal, Compliance, and Procurement
- Experience with research and insight management platforms such as Great Question, Qualtrics, Dovetail, User Interviews, dscout, and Figma
- Background in compliance-sensitive environments (e.g., fintech, SaaS, enterprise B2B) is a strong plus
Benefits
- Define the vision, roadmap, and OKRs for Research & Insights operations in close partnership with the Senior Director.
- The base salary range for this position based in our New York City Office is targeted at $190,000 - $235,500.
- This is a fixed-term contract for a full-time role, and is eligible for certain benefits.
- benefits package that supports employees’ health, wellbeing, and work-life balance - including medical, dental, and vision coverage, wellness and mental health resources, generous paid time off, and additional support programs for employees and their families.
- The base wage range for this position based in our New York City Office is targeted at $190,000 - 235,500 per year. #LI-MM3 #LI-Hybrid
- Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location.
- For more information about Justworks’ Total Reward Philosophy, including all of the perks and
Contact
- benefits we are proud to offer our team members, please visit Total Rewards @ Justworks .
- If you're in need of a reasonable accommodation, please reach out to us at accommodations@justworks.com .
Additional details
- We work hard and care about our most prized asset - our people.
- We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues.
- If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.
- We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. Our Values
- If this sounds like you, you’ll fit right in. Who You Are
- As a Research team, we're evolving how we work, investing in Insights Fluency for all Justworkers, and building an operational foundation that can scale with us. You’ll build research systems that scale, working with significant autonomy, setting direction rather than just executing on it, and partnering closely with leadership to shape how insight drives decisions at Justworks for years to come.
- You're comfortable in the strategic weeds of research methodology, and you thrive in architecting the systems, tools, and workflows that make research and strategic insight possible at scale.
- You've built ResearchOps infrastructure before — and you know that the future isn't just about process documentation and vendor contracts.
- You approach every workflow with a clarifying question: what truly needs human judgment here, and what can be automated? The answer shapes everything — from how insights reach the people who need them, to how any Justworker can access what we know and act on it, to how we scale research and strategy from specialized practices into organization-wide capabilities.
- Your Success Profile What You Will Work On Transform our operational foundation to support research at scale