Director, Technical Support Engineering

BrazilHybrid

Responsibilities

Lead, develop, and scale a multi-country Technical Support Engineering organization across LATAM
Evaluate and launch new support locations within LATAM as customer growth requires
Lead regional hiring efforts to attract and retain top technical talent in competitive LATAM markets. Ensure that all quarterly hiring targets for the region and functional area are met
Ensure the successful onboarding and development of Technical Support Engineers
Drive cross-functional projects or initiatives to improve team productivity, process, or procedure
Collaborate with internal teams and customers on high-priority escalations/incidents and act as a resource to resolve escalations from team members as necessary
Conduct regular 1:1’s with team members to provide constructive feedback and skills development.

experience in Technical Support, Solutions Engineering, or a related technical customer-facing function 5+ years of
experience leading manager of managers in a multi-layered organization Proven
Experience managing teams across multiple countries, with demonstrated ability to navigate cultural and operational differences
Strong familiarity with LATAM customer segments and regional business nuances
Demonstrated ability to implement consistent performance standards across distributed teams
Knowledge of current monitoring solutions, DevOps tooling, and related technologies Previous
experience working in a hyper growth organization
CS or Engineering degree
Product training to develop an in-depth understanding of our product and space
Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale.
It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers.
Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence.
Learn more about #DatadogLife on Instagram , LinkedIn, and Datadog Learning Center.

Liaise with other groups throughout the organization (Sales, Customer Success, Engineering, Product) to tackle urgent matters, and to implement workflow improvements that help ensure smooth overall operation Who You are: 8+ years of

Able to work a rotating schedule that requires weekend availability • Bonus Points:
New hire stock equity (RSUs) and employee stock purchase plan

Datadog is seeking a strategic, results oriented Director to lead and scale our Technical Support Engineering (TSE) organization across LATAM.
This leader will be responsible for strengthening and expanding our regional support presence, building high-performing teams, and ensuring operational excellence as we continue our rapid growth.You will lead a team of managers and support engineers in our LATAM region, partnering cross-functionally to deliver exceptional customer outcomes and consistent global standards.
A t Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table.
We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
Act as the owner for your team’s metrics and performance - partnering closely with upper management and HR on performance management and employee issues
Provide strategic guidance and oversight to Managers on regional projects, ensuring their successful and timely completion.
experience building or scaling teams from zero in new locations or emerging markets •
A critical thinker who defaults to a customer-centric approach.
Passionate about using analytics to drive informed decision-making and optimize processes.
Datadog values people from all walks of life. We understand not everyone will meet all the above