engineering
Posted Apr 23Technical Support Engineer
Remote
Responsibilities
- Investigate and diagnose technical issues - Trace issues through logs and our services - Understand and reproduce errors to find the root cause - Share clear updates with customers and engineers 2.
- Improve our documentation, tooling & processes - Write clear docs that reduce repeat questions - Build small tools or scripts to speed up your workflow - Flag recurring issues and suggest improvements Who you are - You genuinely enjoy helping people.
- Building technology that improves healthcare matters to you. - You’re a technical problem solver.
Requirements
- Think like an engineer, act like a support specialist - Read code to spot where things break - Use AI tools to speed up debugging - Make small fixes when appropriate, and escalate when needed 3.
- You’ve spent a couple of years writing or debugging Python (or similar) and can work through unfamiliar codebases confidently.
Benefits
- If you're passionate about how technology can supercharge healthcare, you’ll fit right in.
- Backed by Creandum, Point Nine, 20VC, YC, and leading angels, we’re working to solve one of the biggest challenges of our time: making healthcare personalized, proactive, and affordable.
- Short on time? - Who you are: A support-first, customer-driven problem solver with strong technical instincts - Salary: $90K - $130K [based on
- Paid trial day - learn what it would be like to work here and meet the rest of the team What is the current compensation package - $90K - $130K [based on
- experience and location] - Your salary is dependent on your location and
- experience level - Generous early stage options (extended exercise post 2 years employment) - Regular in-person offsites, last were in Tenerife and Miami - Monthly learning budget of $300 for personal development and productivity - Flexible, remote-first working - including $1K for home office equipment - Monthly budget of $150 to use towards a coworking space - 25 days off a year + national holidays - Healthcare coverage depending on location Oh and before we forget: - Backend Stack: Python (FastAPI), Go,
Additional details
- Healthcare is in crisis and the people behind the results deserve better.
- With more and more data coming from wearables, lab tests, and patient–doctor interactions, we’re entering an era where data is abundant.
- Junction is building the infrastructure layer for diagnostic healthcare, making patient data accessible, actionable, and automated across labs and devices.
- Our mission is simple but ambitious: use health data to unlock unprecedented insight into human health and disease.
- We’re already connecting millions and scaling fast.
- experience and location] - Time zone: Eastern Time Zone Why we need this role Junction powers modern healthcare companies through clean, reliable APIs.
- Our customers expect fast and accurate answers because they’re building patient-facing products that can’t break.
- We’re hiring a Technical Support Engineer who is: - Customer obsessed: You like helping people unblock real problems - Technical at the core: You’re comfortable reading code and navigating logs - Support-minded: You see support as a craft, not a stepping stone - Impact-focused: You care about getting to the real root of a problem, not just the quickest workaround.
- This role is for someone who loves technical support and wants to be excellent at it.
- Who you’ll be working with - Eliot, Customer Support Lead — your manager and partner in building world-class support - Andy, Technical Support Engineer — your peer, working daily in code and logs - The wider engineering, product, sales and ops teams — we’re ~35 people, flat and collaborative You’ll sit at the centre of how the company operates.