Project Manager

Responsibilities

• Ensure projects are well-planned, executed efficiently, and delivered with high quality and predictability.
• Manage and maintain project information, including feature definition and scope. Facilitate project reviews with customers.
• Identify significant risks and unknowns, and define and drive resolution plans.
• Manage cross­ team dependencies, and coordinate cross-team initiatives and blocking issues.
• Track and ensure release criteria/minimal viable product is delivered with quality.
• Manage project tracking, metrics and status reporting across Implementation group
• Drive information sharing, and capturing and disseminating best practices across the Global Services Team.
• Independently plan and implement customer onboarding process. Address customer issues and concerns in a timely fashion to ensure customer satisfaction.
• Maintain complete documentations and follow organizational processes to ensure successful Implementation of Zenoti products.

Requirements

• We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness.
• Strong verbal and written communication, especially in the areas of teamwork, stakeholder management, and ability to influence; ability to facilitate dynamic meetings and discussions.
• Ability to work in a fast-paced, dynamic start up environment
• Good understanding of MS Excel, MS Office and Google apps, Jira, Basecamp, Smartsheet
• Experience in overseeing multiple complex projects involving integrations with multiple systems, with proven track record of on-time and in-scope project completion •
• Experience in implementing cloud SaaS solutions is a plus •
• Experience in the beauty, wellness, spa, salon or fitness industry is a plus
• Bachelor’s degree in computer science or Equivalent experience
• Experience working with remote teams
• PMP or similar certification is a plus

Benefits