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Posted Feb 19Customer Activation Manager | Mid-Market
at Ramp
New York, United StatesRemote
Responsibilities
- Lead mid-market customers through the full transformation journey — from implementation through agentic workflow adoption — with clear accountability for time-to-value and measurable business outcomes 2.
- Build and own the change management strategy for each account: map stakeholders, diagnose resistance, build internal coalitions, and drive adoption past the finish line 3.
- Run stakeholder management across multiple layers of a customer org, including finance leadership relationships you own independently 5.
Requirements
- This is a role for people who have been inside organizations when change was hard, who speak the language of a CFO, and who already use AI the way surgeons use instruments: not occasionally, not as an experiment, but as the default way they work.
- Use AI tools daily to prepare for customer calls, build materials, synthesize data, identify account risk, and operate at a pace traditional methods can't match 6.
- experience in customer success, consulting, or implementations with a proven, consistent track record of driving customer outcomes and exceeding goals - Demonstrated ability to drive workflow adoption inside organizations, navigate real resistance from real stakeholders, and produce measurable results; finance or fintech context is a plus but not required - AI fluency as a daily habit — you already use AI tools habitually to prep for calls, synthesize information, build customer-facing materials, and
- Experience helping customers adopt AI-powered or agentic workflows at scale; understanding of what friction looks like in practice and what makes transformation stick 2.
- Exposure to FP&A, accounting software ecosystems (NetSuite, Sage, QuickBooks, Xero), expense management, or CFO-adjacent workflows 3.
- Background at an AI-first or AI transformation company where rethinking workflows around AI was part of the product or culture 5.
- Management consulting background with structured problem-solving, client management, and the ability to turn ambiguity into a plan 6.
- Unlimited AI token usage
Experience
- What You'll Need - 5+ years of customer-facing
Benefits
- We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
- For candidates located in all other locations, the pay range for this role is $115,000- $158,300.
- Health and wellness stipend
- Weekly coffee stipend UNITED STATES
- 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
- 401(k), including employer match on contributions made while employed by Ramp
- Fertility HRA (up to $10,000 per year)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay Pet insurance
- In-office perks: lunch, snacks, drinks, and more
- Group medical, dental, and vision coverage through Sun Life
- Life, AD&D, and disability coverage
- Fertility drug coverage (up to $4,000 lifetime)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
- Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM
- Private medical insurance through Freedom Elite
- Workplace pension through Penfold, with salary sacrifice option
Additional details
- ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends.
- The problems are high-stakes, data-dense, and unforgiving.
- We care less about where you trained and more about what you’ve built.
- At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.
- The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp.
- We believe every ambitious company deserves the same.
- If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.
- About the Role Ramp's Mid-Market Customer Activation Managers don't manage accounts — they transform how companies run their finances.
- You'll own a book of ~45 mid-market customers, responsible for driving genuine workflow transformation — not just onboarding completion What You'll do 1.
- Quantify and communicate Ramp's impact in the language CFOs and Controllers care about — close cycle improvement, spend visibility, variance reduction, and ROI — not just product usage metric 4.