management
Posted Mar 28Head of Professional Services
at Braintrust
San Francisco, United StatesOn-site
Responsibilities
- - Own delivery end-to-end, ensuring a high bar for execution and customer outcomes.
- - Build repeatable playbooks and processes so engagements can scale efficiently.
Requirements
- ABOUT THE COMPANY Braintrust is the AI observability platform.
- By connecting evals and observability in one workflow, Braintrust gives builders the visibility to understand how AI behaves in production and the tools to improve it.
- Teams at Notion, Stripe, Zapier, Vercel, and Ramp use Braintrust to compare models, test prompts, and catch regressions — turning production data into better AI with every release.
- You’ll partner closely with GTM, Customer Experience, and Engineering to ensure customers are getting value quickly and to feed insights back into how we improve the product and go-to-market motion.
- - Identify patterns, gaps, and opportunities from customer work and feed them back into product and GTM teams.
- Experience scoping work, writing SOWs, and managing delivery against defined outcomes. - Ability to take ambiguous customer needs and turn them into structured, executable engagements. - Comfort operating both strategically and hands-on, especially in early-stage or scaling environments. - Excellent communication skills with the ability to engage both technical stakeholders and business leaders. - Willingness to travel and be onsite with customers when needed.
Benefits
- BENEFITS INCLUDE - Medical, dental, and vision insurance - Daily lunch, snacks, and beverages - Flexible time off - Competitive salary and equity - AI Stipend EQUAL OPPORTUNITY Braintrust is an equal opportunity employer.
Additional details
- ABOUT THE ROLE As the Head of Professional Services, you will build and lead Braintrust’s Professional Services function from the ground up.
- You’ll work directly with customers to get them live, drive adoption, and ensure they are successful using Braintrust in real-world, production environments.