Spanish Bilingual Certified Pharmacy Technician - Refill & Medication Adherence

GlobalRemote

Requirements

Language Requirement: Fluent in English and Spanish (verbal and written)
Are you a certified pharmacy technician who is passionate about patient advocacy, medication access, and culturally competent care? Do you thrive in a fast-paced, service-driven environment and enjoy proactive patient outreach?
What We’re Looking For Licensure & Certification
⭐ National Pharmacy Technician Certification (CPhT) required
✅ Active State Pharmacy Technician registration (obtainable with national certification)
🎓 High school diploma or GED required
🗣️ Fluency in both English and Spanish (spoken and written) is required
Ability to communicate complex healthcare and medication information clearly and compassionately in both languages •
Experience supporting diverse or underserved patient populations preferred Key Skills
Proficiency in Microsoft Word and Excel
Ability to quickly learn new systems, platforms, and workflows
To ensure consistent patient care and team collaboration, remote team members must have:
🎥 Ability to keep camera on during most meetings with leaders and teammates

Pharmacy claim adjudication and insurance troubleshooting
⏱️ Consistently punctual with minimal unscheduled time off Remote Work Requirements
Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

As a Bilingual (Spanish) Patient Engagement Specialist , you will play a vital role in supporting patients throughout their medication journey.
You’ll act as a trusted liaison between patients, pharmacists, clinicians, payors, and health system partners—ensuring timely refills, resolving pharmacy claims issues, and delivering compassionate, high-quality service in both English and Spanish .
This is a fully remote pharmacy role ideal for professionals who are detail-oriented, empathetic, technologically savvy, and motivated by meaningful patient impact. What You’ll Do
In this role, you’ll manage both inbound and outbound pharmacy communications , support medication adherence, and help remove access barriers for patients across diverse populations. Core Responsibilities
📞 Handle inbound pharmacy calls and conduct proactive outbound refill and engagement calls in English and Spanish
✅ Educate and guide patients through the end-to-end medication refill process
💊 Coordinate prescription refills, including data entry and pharmacy claim adjudication
🔍 Perform prescription status checks and resolve adjudication or coverage issues
🤝 Serve as a liaison between patients, pharmacists, clinicians, payors, and internal support teams
🧾 Communicate with pharmacists and clinicians to clarify prescriptions and resolve discrepancies