customer support
Added Apr 30Spec Technical Support
Bangalore, IndiaOn-site
Responsibilities
- Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.
- Collaborates with Personal Capital engineering to find and fix bugs, prioritize feature requests, and document products and features.
Requirements
- Technical Support Specialist serves as the primary contact for all inquiries routed through the support tracking tool – Zendesk.
- Develop a deep understanding of the Empower Personal Dashboard application.
- Provides support with other special Projects as assigned Bachelor’s degree in any stream At least 2 years of
- experience supporting customers via live messaging/chat, email and phone, ideally in a software and technical environment.
- Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation where required.
- experience on ZenDesk, JIRA Confluence, Empower Personal Dashboard preferred This job description is not intended to be an exhaustive list of all duties, responsibilities and
- You may be required perform other duties that are not included on this job description.
Benefits
- Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own.
- The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason, as per terms and conditions of your employment contract.
Additional details
- We have a flexible work environment, and fluid career paths.
- We not only encourage but celebrate internal mobility.
- We also recognize the importance of purpose, well-being, and work-life balance.
- Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.