data
Posted 21 hours agoSenior Data Scientist
at Customer.io
Americas, United StatesRemote
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Responsibilities
- Analyze behavioral patterns across the customer lifecycle to identify trends, usage archetypes, and opportunities to improve adoption, engagement, and retention.
- Design experiments and measurement approaches to evaluate the impact of product and marketing changes - and help teams make decisions based on evidence rather than intuition.
- Build models and datasets that improve how teams segment customers, forecast outcomes, and identify trends.
Requirements
- Customer.io powers automated communication that people actually want to receive.
- Hi, my name is Michael, Head of Data & Analytics at Customer.io , and I'm looking for a Senior Data Scientist to help our teams make better decisions using customer and product data.
- You know how to define meaningful measures of success, evaluate changes with rigor, and distinguish signal from noise in complex behavioral data so teams can act with confidence.
- Apply machine learning and AI techniques where they solve practical problems, for both internal decision-making and customer-facing scenarios.
- experience in a Data Science role within B2B SaaS or a similar product- or growth-focused environment.
- Strong foundation in statistics, experimentation, and behavioral analytics - with the ability to apply them pragmatically to real product and business problems.
- Proficiency in SQL and Python for large-scale analysis, modeling, and exploration. •
- Experience with modern cloud data platforms (Snowflake, BigQuery, or similar); familiarity with dbt is a plus.
Experience
- Communicate findings clearly and directly so teams can make informed decisions without needing a statistics background. What we're looking for 5+ years of
Benefits
- You'll have the autonomy to explore meaningful questions, influence strategy, and help build a stronger data-informed culture. Compensation & Benefits