operations
Posted 1 weeks agoTax Operations Specialist
at Warp
New York, United StatesRemote
Requirements
- ABOUT WARP Warp is the AI-native Employee Management Platform for ambitious companies.
- Our platform includes HRIS, payroll, IT, benefits, tax compliance, and more - all built from scratch on an AI-native architecture from day 1.
- Warp is built from day one for AI to be the primary operator, not a feature.
- Every advance in LLM capability widens our lead.
- experience who wants to deepen their multi-state compliance expertise while helping build scalable processes at a fast-growing startup.
- Experience with project management tools (Jira, Linear) and collaboration platforms (Slack, Zoom, Notion) - Proficiency with Google Sheets for data analysis and reconciliation -
- Experience with Mastertax or similar tax filing platforms - Comfortable making phone calls to tax agencies and researching compliance
- Experience with penalty waiver processes and agency negotiations - Active CPA license - Background in high-growth SaaS or payroll/HR startup - Familiarity with third-party administrator workflows - Interest in process improvement and automation WHAT WE OFFER - Direct mentorship from experienced tax operations professionals - Opportunity to own end-to-end tax compliance processes - Exposure to emerging tax tech and AI tools - Collaborative team environment with clear career growth path - Competitive salary
Benefits
- Warp embeds itself into every part of a company's people operating layer, we process over half a billion $ annually in payroll, on track to grow to $2B.
- You'll directly report to our Tax Operations Lead, becoming the first line of defense when customers receive payroll tax notices.
- This role combines technical tax expertise with exceptional customer service - you'll investigate issues, communicate with tax agencies, and guide founders through resolutions with clarity and confidence.
- This is an excellent opportunity for someone with 2-4 years of payroll tax
- WHAT YOU’LL DO - Notice Resolution & Customer Support: Decode federal, state, and local payroll tax notices, translate tax jargon into plain English, and guide founders through resolution via email, Zoom, and Pylon - Agency Communication: Draft letters, file responses, and represent Warp in conversations with IRS, state, and local tax agencies to resolve account discrepancies, penalties, and registration issues - Tax Operations: Process state tax registrations, assist with jurisdiction setup across all 50
- requirements - Willingness and openness to learn new things daily NICE TO HAVE - Multi-state payroll tax compliance experience (NY and CA experience a bonus) -
- BENEFITS AT WARP: - 100% Health Coverage: Comprehensive medical, dental, and vision plans for you and your dependents. - 401(k) Matching: Start investing in your future from day one. - Unlimited PTO: We offer flexible PTO, meaning you’re trusted to take the time you need to recharge while balancing your
- Benefits: Pre-tax commuter
Additional details
- Legacy vendors in our space built their businesses by profiting from complexity.
- We hire people who ship constantly, own outcomes, and care about craft.
- We're in the office five days a week because speed and proximity are a competitive advantage at this stage.
- If you want to build something that automates an entire category of core work, not just another point solution, this is the place.
- We've raised over $85M from top investors like Ashton Kutcher/Sound Ventures, Y Combinator, founders of Dropbox, Replit, SV Angel, and Homebrew Capital.
- Built by an obsessive team from MIT, Ramp, Brex, Google, Dropbox, Apple, and more.
- ABOUT THE ROLE We're looking for a detail-oriented Tax Operations Specialist to join our payroll tax compliance team.
- experience - Strong attention to detail and exceptional organizational skills - you rigorously track every deadline, document, and follow-up - Excellent written and verbal communication skills with ability to translate complex tax concepts for non-technical audiences - Comfort juggling high notice volume and shifting priorities while maintaining exceptional customer experience -
- benefits for your daily trip to our NYC office. - Catered Lunch Daily: Great food, every day, on us. No meal prep, no decision fatigue. - Quarterly Offsites: Beautiful locations to connect as a team.
- Warp is based in New York City, and we prioritize candidates who can commit to being on-site 5x per week.