Mid-Market Customer Success Manager

San Francisco, United StatesRemote

Responsibilities

Drive growth, adoption, retention, and expansion for a product people love that solves real problems: Fortune 500 companies use Notion to run huge teams — but your friends and family can also use it to take notes, display photos, and more. 2.
Own renewal execution grounded in proven value and outcomes: As customer value becomes increasingly tied to workflow adoption and business results, lead renewals by translating demonstrated outcomes into renewal readiness. 4.

We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work feels faster, clearer, and less fragmented.
Help customers achieve real results through AI-powered workflows: You'll partner with customers to identify their goals, then guide them through hands-on training and working sessions to build workflows that solve their specific problems—with AI at the center. 3.
WHAT YOU'LL ACHIEVE - Drive AI adoption, value delivery, and renewals for a book of named accounts.
- Lead AI workshops to build and deploy workflows that solve specific business problems.
experience driving the end-to-end customer journey - from adoption to renewal - Strong discovery skills to uncover customer challenges and connect them to tailored solutions - You are comfortable with technical concepts and can develop skills required to effectively build and implement AI workflows - Ability to articulate value customers are receiving and present it effectively to senior audiences - Ability to build Customer Success playbooks and new processes based on learnings - Ability to work
experience working with a technical product and multiple commercial models (seats, usage) - You've been a first or early hire at a fast growing start up - You have

SKILLS YOU'LL NEED TO BRING - 5+ years of success in your current Customer Success or Account Management role - You have