Dispatcher

Door Serv Pro Inwood, United StatesOn-site

Responsibilities

Manage and update schedules in real-time while maintaining ongoing communication with technicians, customers, and management. •
Review daily calls to ensure accuracy in skill level, parts, special instructions, and payment methods. •
Optimize technician routes to reduce travel time, cut costs, and prevent call backs. •
Document customer interactions and ensure timely follow-ups by the appropriate team members. •
Handle incoming calls and direct them to the correct personnel with professionalism and efficiency. •

High School Diploma or equivalent required. •
Experience with home services or ServiceTitan is a big plus! •
Collaborative, team-oriented mindset with the ability to work across departments. •
Solid understanding of contracts, warranties, and internal policies. •
Strong computer proficiency and ability to learn new systems quickly.
All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.

Benefits – Health, Vision, Dental, PTO, Holidays, 401k and matching Employee Discount Employee Referral
*This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer. #GuildSP
Pay Range $16 — $18 USD

Now Hiring: Experienced Dispatcher – Join Our Fast-Paced, Customer-Focused Team!
Are you a skilled communicator and natural multitasker with a knack for staying organized under pressure? We’re seeking a dynamic, experienced Dispatcher to coordinate and manage daily schedules for technicians, customers, and trade managers across multiple departments.
If you thrive in a fast-paced environment and love being at the center of a high-energy team, this is the opportunity for you!
Efficiently assign and route maintenance and repair calls based on technician location, availability, and skillset. •
Serve as a key point of contact—explaining services, answering scheduling questions, and helping customers understand home warranty policies. •
Be prepared to work extended hours as needed and maintain high levels of customer satisfaction. •
Take on additional tasks as assigned to support team success.
Strong multitasking skills and ability to adapt in a fast-paced, ever-changing environment. •
Excellent communication skills—both written and verbal. •
A proactive problem-solver who stays calm under pressure. •