other
Posted Apr 24CSM Manager (German)- 18 Months Contract
at Wrike
On-site
Requirements
- experience understanding customers’ business strategies and leading them to their desired outcomes.
- You will have a growth mindset who can provide leadership and measurable recommendations to ensure customers take full advantage of the Wrike platform and they receive maximum value. Team Dynamics:
- By monitoring your entire book of business and work towards targets, leveraging key account metrics to identify areas of opportunity as well as managing churn avoidance.
- experience in Customer Success Management or customer facing-role supporting mid market clients. •
- Experience working with Marketing teams, Professional Services, IT teams, PMO teams.
- Ability to build and maintain strong relationships with a diverse set of clients, including senior leadership.
- experience in project management, business process redesign, and change management.
- Great people skills: genuine, warm, positive, engaging, connects well with people, friendly, empathetic, you show tact and poise under pressure when dealing with difficult interpersonal situations, and possess a high degree of patience
Experience
- Full fluency in English and German 2+ years
Benefits
- Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work. Our vision: A world where everyone is free to focus on their most purposeful work, together.
- This is an 18-month contract position for a maternity cover Your
- 25 calendar days of paid vacation
- Sick Leave Compensation (5 Paid Uncertified Sick Days)
- Parental Leave: 18 Weeks Maternity / 4 Week Paternity 2 Volunteer Days
- Medical Insurance (Employees + Dependents)
- School Allowance (Up to €600/month for school aged kids)
- Office Lunch Allowance (via Wolt) on Wednesdays / Thursday Your recruitment buddy will be Arjola Stejskal , Talent Acquisition Specialist #LI-AS1