Principal Customer Advocate Manager

United StatesRemote

Responsibilities

Ensure customer needs are met at the highest level of quality regardless of delivery model and resources assigned
Develop and execute customer success strategies, ensuring adherence to best practices and compliance to agreed-upon roles/responsibilities
Track and manage renewals, including appropriate teams as needed
Utilize health and success metrics to monitor customers and their application usage to drive success strategy
Support expanding use of Unqork by identifying and driving expansion within accounts
Identify opportunities for enablement, training and technical advisory services, as well as analyze support tickets and share strategic findings with customer
Identify customer success stories and work with Marketing to publish case studies, testimonials and references to highlight tangible business value
Proven track record of cross-functional collaboration skills , knowing how to be the voice of the customer internally drive successful outcomes

Unqork empowers enterprises to accelerate growth by rapidly building, testing, and running AI-powered applications that embody the future of enterprise development.
Ongoing Support: Provide continuous assistance post-go-live, including regular check-ins, Quarterly Business Reviews (QBRs), and defining Customer Success Plans (CSPs) to ensure ongoing platform adoption.
Advocacy & Collaboration: Act as the internal voice of the customer, ensuring their wins, challenges, and insights are heard, understood, and acted upon by internal teams across GTM, Product, Marketing, and other teams within Unqork.
An AI-forward mindset: You are an avid user of AI tools and are passionate about exploring how AI can automate workflows, enhance creativity, and increase your personal impact. What U bring:
Having a proven track record of building C-level relationships is a plus!
Technical aptitude with a strong desire to master the Unqork platform •
Experience with a LCNC platform is a plus!
Strategic thinker with a solution oriented-minded approach - you have a proven track record of creating clear strategic customer success plans with tactical steps

5+ years in a customer-facing role (Customer Success, Consulting, Implementation, Sales) within SaaS , ideally in a growth-stage or startup environment

Strategic Vision & Adoption: Develop and continuously refine a customer advocacy strategy aligned with Unqork's goals for success, retention, and expansion.
Compensation, Benefits, & Perks
🏝 Unlimited PTO (and the encouragement to use it)
📝 Student loan payback program
🏥 100% employer-covered medical, dental, and vision options available to you and your dependents
💸 Flexible Spending Account (FSA)
🏠 Monthly stipend toward your WFH setup, vacation, development and more
💰 Employer-sponsored 401(k) with contribution match
🍼 Generous Paid Parental Leave
Tier 1: $125,000 - $155,000
Tier 2: $115,000 - $145,000
Unqork employs a market-driven approach to establish compensation ranges.
In addition to a base salary, employees may also be eligible to receive a target incentive and company equity in the form of stock options.
An employee’s compensation within the range provided above depends on a variety of factors including, but not limited to, their location, role, skillset, level of experience, and similar peer salaries.
As a remote-first company, Unqork incorporates a geographic differential into our compensation structure, depending on the candidate’s location.
We utilize a tiered system—Tier 1 and Tier 2—to accurately reflect local market rates and ensure our compensation packages are both fair and competitive.

Trusted by the world’s largest organizations in highly regulated industries, these applications become more secure over time while significantly reducing technical debt—allowing businesses to focus on innovation rather than maintenance.
Unqork’s customers include Goldman Sachs, Marsh, BlackRock, and the U.S.
At Unqork, we value inclusive and innovative thinkers who boldly challenge the status quo. We encourage you to apply!
Relationship Building: Establish and nurture strong relationships with customer stakeholders at all levels, from technical champions to economic buyers, starting before contract close.
Partner with customers, internal teams and SI’s in the delivery of applications
Educate customers about Unqork, including new features and functionality on a regular basis
Help customers expand their use of Unqork by understanding existing use cases, identifying blockers, and proactively suggesting additional applications.
Share customer feedback with internal teams to identify opportunities for product improvement, template development, and new features
Proven expertise in client relationship management , technical delivery, and product management, utilizing metrics driven decisions, and managing a portfolio of key customers
Exceptional communication, organizational, interpersonal, and presentation skills