engineering
Posted Feb 4Solutions Engineer, Digital Natives (Strategics)
at openai
San Francisco, United StatesHybrid
Requirements
- experience on the OpenAI suite of products, ensuring developers and enterprises maximize benefit, value, and adoption from our highly-capable models.
- You will work with executive, business, and technical leaders to shape AI strategy, identify high-value use cases, demonstrate business impact, and recommend architectures that accelerate implementation.
- You will collaborate closely with Sales, Security, and Product to help customers use OpenAI’s intelligence to transform their products and drive automation.
- experience for Digital Native prospects and customers by providing technical expertise, outlining the value proposition, and answering product, API, and LLM-related questions. - Demonstrate how leveraging OpenAI’s suite of products can meet customers’ business needs and deliver substantial business value.
- experience in a technical pre-sales or similar role, including 4+ years selling to technology customers, managing C-level technical and business relationships with complex global organizations. - Demonstrate a thorough understanding of IT security principles, enterprise architecture and customer
- experience providing higher-level security and compliance support.
- - Have foundational training in programming languages like Python or Javascript.
- - Have delivered prototypes of Generative AI/traditional ML solutions and have knowledge of network/cloud architecture.
- About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence
Experience
- requirements to the appropriate teams. You’ll thrive in this role if you: - Have 8+ years of
Additional details
- About the Team The Technical Success team is responsible for the customer
- OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises.
- About the Role We are seeking a Solutions Engineer to partner with our largest and most sophisticated Digital Native customers.
- We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role,
- This includes building and presenting demos, leading proof of concepts, scoping use cases, recommending architecture patterns, and providing in-depth technical advisory. - Create and maintain documentation, guides, and FAQs related to common questions and
- requirements discovered during the pre-sales process.
- - Develop and nurture strong customer relationships during the evaluation, validation, and purchasing process.
- - Foster customer advocacy and represent the voice of the customer with internal teams by gathering and relaying customer feedback, identifying themes across customers, and incorporating them into product planning.
- - Serve as the first line of defense for security and compliance questions, explaining standardized collateral, guiding customers toward relevant resources (e.g., trust portal), and escalating complex
- requirements for technical B2B SaaS products, with