operations
Posted YesterdayOperations Executive
at EFICYENT
GlobalRemote
Requirements
- ⢠Maintain and update Excel/MIS sheets for all client queries, complaints, transactions issues, and resolutions
- ⢠Bachelorâs degree in B.Com, BBA, BBM, BA, MBA, or any banking/finance-related field
- ⢠Basic knowledge of banking, remittance, payment operations, or financial services preferred
- ⢠intermediary or Proficiency in MS Excel and basic computer applications
- ⢠Ability to manage multiple tasks and work in a fast-paced environment Preferred Skills â¢
- Experience in customer support, banking operations, or payment processing is an added advantage
- ⢠Understanding of transaction monitoring and compliance processes preferred
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Benefits
- ⢠Handle client queries related to transaction status, delays, failed payments, and beneficiary fund receipt issues
- ⢠Maintain accuracy, confidentiality, and operational efficiency in daily activities Requirements
- ⢠Freshers are welcome to apply
- ⢠Good verbal and written communication skills in English
Additional details
- We are looking for a detail-oriented and proactive Operations Executive to join our team. The candidate will be responsible for monitoring transactions, handling client queries, coordinating
- with internal teams, and ensuring smooth transaction processing and client support. Key Responsibilities
- ⢠Monitor, verify, and approve transactions as per company process and compliance requirements
- ⢠Coordinate with internal teams and banking partners for transaction investigations and resolutions
- ⢠Respond to clients professionally through email and other communication channels
- ⢠Send regular transaction status updates and follow-up emails to clients
- ⢠Escalate critical or unresolved cases to the respective teams promptly
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