Lead Store Advisor, On Hannam Store

Seoul, South KoreaOn-site

Responsibilities

- Lead and maintain exceptional stock room strategy and inventory management standards

- Maintain in-depth knowledge of technical product information and stay up to date with On’s global activities and projects (e.g. sustainability efforts, athlete stories)
experience within a consumer-facing or retail work environment, preferably in a supervisory role
- Ability to take initiative, learn quickly, and work both independently and as part of a team
Experience with Microsoft Dynamics and / or other ERP (Enterprise Resource Planning system) is preferred, but not required.

This is your opportunity to become a core part of On’s Direct-to-Consumer (DTC) Store Retail team and assist in the successful launch and ongoing operations of On’s first store in Korea.
As a Lead Store Advisor, your passion for delivering exceptional customer service in a fast-paced environment while maintaining a positive work environment for our team will be a core part of driving On’s Direct-to-Consumer (DTC) approach.
On will rely on you to deliver exceptional customer service to each and every customer while embodying On’s core values and passion for movement. Your mission
- Continuously lead and communicate through On's values and brand philosophy in team and customer interactions
- Foundational cash handling expectations and standardized operating procedures – example; responsible for all cash transactions and opening and closing of tills, point of sale systems etc.
- Opening and closing store procedures and ensuring loss and prevention standards are followed
- Coach the team to ensure excellent standard of all technical product knowledge
- Contribute and streamline feedback to continuously improve store processes, customer engagement and team happiness in line with our company culture of radical candor
- Maintain the visual standards in the store to deliver a premium
- Create an inclusive workplace culture by treating all employees and customers with respect.